Cincinnati, United States
11880 Reading Rd
$$$
+1 5135638000
N/A
No masks, half of the crew was smoking cigarettes, 3 employees made eye contact with me without saying anything while leaving me as the only person in the shop before someone finally addressed me. There were only two other customers that I saw while I was there. But 6 people working.
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As a Realtor I strive to go above and beyond for my clients, and as a customer I notice and appreciate when others do the same for me! When a seller recently needed an urgent solution in packing and securing a significant amount of belongings that didn't fit in her car after closing and literally on her way from the title company to driving to new home in Florida, (moving truck had left the day before and she had no hitch on her vehicle) I called around and luckily found Jim at U-Haul in Sharonville who listened to the problem, dropped everything to prioritize us and quickly offered and assisted with a solution that neither of us 1) knew existed or 2) could have pulled off without him. Here's to excellent customer service and teamwork and GOING ABOVE AND BEYOND to make a difference in people's lives. Thank you so much, Jim!!! Your positive, can-do attitude, knowledge and experience saved the day.
I just rented a van for a couple of hours. This is my favorite location. Good customer service on 1-11-21
U-Haul installed a hitch on our car. We thought we had an issue with the car's sensors following the installation. Jim, the GM, was very helpful and accommodating as we looked for a solution. Ultimately the issue was resolved - kudos to Jim and his customer service!
Store staff is extreme helpful, no matter who you speak with. Work was completed on time. I would use a again. The only problem I encounter was the warranty for the work. I purchased the trailer hitch parts over the phone, from the sharonville store. To get the work expedited I had to pick up parts at the Glencrossing uhaul. Parts were installed at sharonville. Work was not warranted because I pick up uhaul parts at a uhaul and delivered to sharonville uhaul were I purchased the parts. Confused about warranty.
This is my favorite UHaul store location in Cincinnati. The staffs are always friendly and equipments are always in good working condition. GREAT JOB!
One of the worst and most unprofessional locations. Be careful they will lie to you about their equipment. They are all in bad condition. They overcharged my friend and never paid him back . Not going to use them again . Try the one in Hamilton
Correction, they made things right for me almost immediately. 2 thumbs up!
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