Gresham, United States
704 NE Hogan Dr
$$$
+1 5036670142
N/A
I had made an appointment to install a hitch on my wife's van. I had purchased the hitch on their website, when I made the appointment. I called to confirm the appointment the day of, and was told my hitch had been sold, and they were pushing my appointment back, until their next shipment arrived. I suppose it's a good thing I called to confirm. Would've been nice to not have had to clear my schedule for nothing. I asked them to call me if they didn't receive my hitch before my next appointment. My appointment is tomorrow, and still haven't heard from them. Edit* After speaking with the GM, Cody, about my concerns, he was helpful and apologetic. I am updating my rating to a 4 star, because, although I am still disappointed in the fact that the merchandise was sold, he did his best to make it right. And I can't blame people for potential system errors
like
The E University, Tempe, AZ, U-Haul attendant who hooked up the Auto Transport to my qualified pickup (w/U-Haul ball and mount) failed to tighten the coupler onto the ball. When I drove my vehicle onto the Auto Transport, the coupler came loose from the ball and damaged the back of my truck. When I arrived in Portland after the 1350 mile drive, after checking the coupler at every stop and again before unloading my vehicle from the Auto Transport, the coupler failed again to stay secured to the ball upon unloading my vehicle from the Auto Transport, and further damaged the back of my truck. When I verbally reported these TWO U-Haul equipment failures to the Gresham, OR, U-Haul attendant, he advised reporting only one incident, not both, and to report the arrival, not the departure, incident. I followed his advice and he recorded the arrival incident in the U-Haul system. Within two days I got a call from a U-Haul insurance company representative asking for info (again, I related ONE incident per the Gresham U-Haul attendant's advice), then a follow-up call denying any U-Haul responsibility for the equipment failure. U-Haul refused to own up to their negligence, incompetence and equipment failure, and denied my claim. I plan to sue in small claims court. PLEASE, if you plan to rent a U-Haul Auto Transport, DO NOT RENT the one with Washington plate 3617QP (serial # AT 4697 Y); you may endanger your life and lives of your passengers and other motorists! I've used U-Haul several times over many years, so this response from them is disappointing, to say the least.
This morning I went in to pick up parts. Jody (I believe that was his name) was by himself & clearly had lots of work to do, but helped me with no problem. He was very kind and his customer service was on point.
Good luck getting a hold of anyone there. They don't seem to answer their phones during business hours.
Selection better than most.
Check in and check out is such a fiasco. I guess I just expected uhaul to be a pretty easy, self-serve kind of deal. Not at this one. Staff is very friendly! Their computers need an upgrade though.
I reserved my trailer and when I went to go pick it up they told me that they didn’t have it and that they give it away. They forced me to drive 2 hours round trip to get another trailer from the Tigard area. I have been waiting for almost a week for a “case manager” to reach out about a partial refund due to wasting my time and breaking a customer promise. This is the second time Uhual has done me wrong and I’m never going to do business with this shady company ever again.
Very easy self check-in/check-out process for renting vehicles. Nice and clean vehicles. Would recommend.
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