Wichita Falls, United States
2505 Kemp Blvd
N/A
+1 9402226460
Good for kidsRestaurantToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I've never at any point had an issue at Urban Air when it was under various administration however the new Manager Byron ought not have the position he has. Also on the off chance that you actually need a free or cheap birthday celebration complain about your host having to work other birthday parties and the young gal not cutting the cake. The manager will make you pay little to nothing. He should of stuck up for his workers. the host took care of her responsibility to her capacity and was cordial. Although it wasn’t my party I over heard the elders talking about it. Urban air won't ever get my business again and I will keep on composing awful surveys until this is tended to.
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We had a birthday here. The service from the staff was great. They did a nice job - kids had fun
My niece works there, so my son had to go play on the trampolines. He loved it! (Thats him in the pic with the red shirt... (just to make clear im not a creeper posting pics of other peoples kids)). We will definitely go back.
I 100% WOULD NOT RECOMMEND Urban Air in Wichita Falls. If I could give give ZERO stars, I would! We booked a reservation online through their website a week in advance. Paid for our reservation and my family came from 5 hours away for my nephews birthday only to get to the park to find out they’re “Closed” on Friday’s. Our reservations were for 01/01/2021 from 4:00pm-6:00pm. (Got three emails confirming, receipts and having to sign our waivers for play ahead of time.) The corporate office didn’t apologize for their mistake and let us know that the tickets were “good for 90 days in case things like this happen” but they literally just DESTROYED my nephews birthday party plans, so the 90 days aren’t helpful at this point. Thanks Urban Air. You won’t EVER get our business again. Edit to add proof of my reservations since the owner responded that they “had no reservations on the books today.”
My little boys had a great time here! We even fit in some ninja training on the Warrior Course!
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