Vienna, United States
8525 Leesburg Pike
N/A
+17034428700
I took my Nissan Rogue to Priority Nissan Collision because I did not want other Techs putting hands on my car because it made sense to take it to the manufacture dealership. They surely fix the side that was hit but they also did some damage to my car. I am not sure if I am returning to A Nissan Dealership again. I was thinking to buy their new Electric car but I am considering taking my business somewhere else. I was just expecting high quality service but these techs are not trained well enough.
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If I could provide a negative rating I would. This dealer is not what it was like 10 years ago when the service department was actually helpful, experienced, and executed flawless work. I have recently relocated back to the area and I have been taking my car here for the past 3 months and it is a guarantee that SOMETHING IS ALWAYS WRONG. They change the inner cabin filter- they can't put the panels back properly. I take it in for a recall- again, paneling and assembly an issue. Rattling noise and I have been back and forth for nearly 2 months now to no avail. Service tech seems to think it is appropriate to take it out on me and threaten to \charge me for the loaner\ when I'm the CUSTOMER and I have yet to receive quality work from this dealer. Never had this issue at other dealers in Miami nor did I have to deal with the incompetence of a staff that as a customer you bring in your car to trust them to do the work and do it right YET you come out getting blamed for it. DO NOT PURCHASE OR BRING YOUR CAR FOR SERVICE HERE- YOU WILL GET RIPPED OFF AND DEAL WITH A NEVER ENDING HEADACHE! There's much to be said about the technicians and the service department--even the GM for service, fell of the grid without resolving my issue and thinks a \car detailing\ sugarcoats it all. OPEN YOUR EYES FOLKS, its a business and businesses don't make it unless you have CUSTOMERS. Now you have 4 less customers!!!
Last week I was involved in an accident that totaled my car. I basically had 7 days of a free rental car to make a snap decision on a tight budget on a car that will be with me for quite a few years. I dealt with Shaun Hall and I was showed a couple of vehicles that fit my needs and my budget. I left the dealership to continue my search. Shaun followed up with a couple calls, not high pressure sale calls but just wanted to know how the search was going. 5 days after the accident I had narrowed the search down to three cars, one of which was at Rosenthal Nissan. I called Shaun and explained that it was in the final stages of pulling the trigger on a car. Shaun and his manager Gus sat down with me and we came up with a deal that was what I needed to make me go home happy. There was no amount of duplicity, nor did I ever feel that I was being taken advantage of or that the vehicle was misrepresented. That being said, I knew exactly what I wanted and how much I was willing to pay the vehicle. Had I read the reviews on Google prior to the car search I may have stayed away from Rosenthal. I'm glad I made the purchase I made, and I hope that any continued dealing I have with Rosenthal will be just a great as the purchase. Thanks Shaun and Gus
Sales Associate Kareem was nice but everything else was very unpleasant. I told them very politely that I was no longer in the market for Nissan or Mazda but they would not respect that. My last call with one of the sales managers was simply the worst. He tried arguing with me then hung up on me at the end. Car buying experience does not need to be unpleasant so avoid this dealer and enjoy your car shopping.
Absolutely fantastic experience! They delivered EXACTLY what they promised. Everyone was knowledgeable and professional. They were very courteous and didn't waste time going back and forth with us. They also gave me more for my trade than anyone else, while selling their new vehicle for the lowest price. I would highly recommend them to anyone in the market for a vehicle. Great job guys!
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