Washington, United States
3214 P St NW
$$
+1 2023370616
N/A
In-store pick-upIn-store shoppingTakeawayDine-in
No wheelchair-accessible car park
Coffee
I had a terrible experience at Sweet Thomas tonight. I walked in with my service animal, who is prescribed to me for a medical condition. I have brought her in before (with her service vest on), and had no issues. It is also listed as pet friendly, so it shouldn’t matter. Lastly, it was raining, and we were on a walk. So she wasn’t wearing her vest. The man was very rude and told me to leave. I said she was a service animal, and he asked for her “ID card.” Those that know about service animals know that this is a made up thing that people have created on the internet to bring their dogs places. A prescription or other paperwork is the only way to prove a service animal. I explained this (he ignored me and shook his head) and pulled up her prescription. He refused to read it because there was “no picture, like the ID cards.” I again explained that the ID cards are fake, and that the prescription states that she is prescribed to me 24/7 for a medical condition. I even explained my medical condition, which I did not legally have to do. He still told me no. I told him I wouldn’t be leaving and that what he was doing was illegal. He finally scooped my ice cream and then rang me up for 3, as there was a miscommunication about what I was getting. I said I only have 2, can you please refund me for the 3rd. HE SAID “NO. YOU’RE TAKING THAT ONE TOO”!!!!! I couldn’t believe it. I said I don’t want that one, put it back (it was prepackaged in their freezer) and asked for my refund. Again he said “no you will take that one too. No refund”. I told him I wouldn’t be leaving until I got my refund and that me and my service animal would be happy to hang out in their store until he did so. Incredibly disrespectful, technically illegal, rude, insensitive, and unbelievable.
like
A myriad of flavors and choices! They also have pralines, cakes, cookie sandwiches etc, my ice cream was amazing!
Ooh wee! That was one huge pile of ice-cream I wanted 5 scoops and what I got was about 2 lbs of ice-cream. I finished it anyway. Excellent stuff, boys and girls!
The ice cream was good but the service was horrible. We brought in a service animal (that my wife was carrying), and they immediately wanted us to leave. Then they wanted to see proof which we would able to provide, and then they said how do we know if it’s the same dog. And I said I don’t care frankly. And then they said it has to be in a cage and I said actually no a service dog doesn’t but thanks anyways. And then they glared at us the entire time. They went out of their way to be rude.
A whole bunch of tasty flavors to choose from! I ended up ordering cookie dough ice cream with heath bar toppings and it was a perfect combo. They certainly gave a good amount of toppings too!
Deli
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