West Covina, United States
1135 S Sunset Ave Ste 403
N/A
+1 6269623858
Toilets
Wheelchair-accessible toilet
I had an excellent experience today at lab Corp West Covina location. Last week I walk-in to the hunting drive Arcadia location for walk-in with my husband, there are no other patients and they are not busy. However, that mean lady said it’s not by appointment only. Today I went to West Covina, I was greeted by Heidi and she did an amazing job for customer service and was able to draw my blood only at one attempt. When I go to other places, even nurses have hard time to find my vein and draw my blood, but Heidi did it fast and easily! I think they provide good customer service as well as good technique for what they are doing! :)
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NEVER GO HERE. Web site says they close at 5pm. This location closes at 2pm. Web site says they take walk in customers. Employee refused to serve me, said appointment only. I was the only person in the office. I was the only customer there. Sorry need scheduled appointment for service. Can you make one now, since I'm the only one here. No. So Quest diagnostic was next door and I went there. Absolutely no problem.
My experience here was pleasant the two receptionists were so friendly and helpful. The phlebotomist was professional and really friendly as well.
The experience I've had at this establishment is average to poor. observe while
First off, Carla drew my blood and she was excellent. It was Heidi who made my impressions of this place negative. She was rude and full of air of “I’m in charge . “ The patients are at her mercy from the moment they walk in. She doesn’t greet you, she won’t acknowledge your automated check in, doesn’t answer questions, and she insisted calling me by my middle name. I said my first name three times and asked her to call me by that. Then she called me by my last name. ??? Is it because I am an Asian and my middle name is an Asian name? Then she sends me to a room still has a patient. I come out on my own to wait some more. Then as I was waiting after the patient for a nurse, Heidi comes in telling me to move to another room grabbing my hand bag. All this is done with absolutely no care regards to me. I am not a sack of potatoes. Or maybe, to her, I am. She seemed to be kind when she was talking to Hispanic patients. She hates Asians?
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