West Haven, United States
51 Railroad Ave
N/A
+1 2122262567
Wheelchair-accessible entrance
Grand Brass had the reflectors and lamp fittings for these DIY reading lamps. Selection was good and delivery was timely.
like
The staff is friendly and patiently answered my technical questions. The components I ordered were packed with surgical precision and arrived in perfect condition.
Do not order from this vendor. Ordered five pendant light fixturess that are stated to have 10’ cords. All were sent with five foot cords. When I wrote the company to ask what was going on the representative, Lauren, told me that it was too bad the lamps weren’t “working out for me.” I replied that of course they weren’t working out for me as they are incorrect. She then told me she needed to “see them to know whether they were or weren’t”. She was the rudest representative I have ever dealt with at a store. I explained that now I am in trouble with scaffolding being removed from my renovation and no pendant light cords. We needed them this week. I can send them back but I don’t have time for her to check them out and see if I’m lying before resending the correct parts. She seemed to have no understanding that their error was causing Enormous problems and acted as if I was being rude and difficult for needing to receive the items I paid for. Then she told me I should be happy because she was offering me three great options: 1. Get a refund. 2. Get a return and have replacements sent by ground. (Clearly won’t receive them for over 10 business days.) 3. Pay, out of pocket, to have replacements sent quickly. I explained that none of these options was particularly “great”. I ordered things with ample time to install and the only reason I’m now in a pinch is because the wrong items were sent. Now it is my problem. I would absolutely not ever order from them again. Mistakes happen. But companies usually apologize and try to remedy the mistakes. I’ve never dealt with such a rude representative before. They clearly are not dependable and don’t care if they send you the wrong order. If they think Lauren is an appropriate public face for their business, they have made an unfortunate error. She is rude and unhelpful.
They should be call Grand Theft Brass Lamp Parts. We ordered lamp shades that don't fit and wanted to exchange for the correct fitter size. They want us to pay return shipping for the return and then also pay a 20% restocking fee which they will not waive for an exchange. Learned a hard lesson - read the fine print and also go with more national websites who have better return/exchange policies or will work with you. Also, was left to hold for at least 20 min before someone answered the customer service number.
I do NOT understand the negative reviews. We use them regularly for sockets, harps, finials, line cords and miscellaneous lamp parts. Always top notch. We are local and order the day before and pick up-during Covid just outside the door. Could not be happier with them.
Deli
The best companies in the category 'Deli'