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West Marine

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St Charles, United States

westmarine.com
Marine supply store· Bait shop· Canoe & kayak store· Outdoor sports store· Boat cover supplier· Fishing store· Water ski shop

West Marine Reviews | Rating 4.1 out of 5 stars (8 reviews)

West Marine is located in St Charles, United States on 1355 S 5th St #150. West Marine is rated 4.1 out of 5 in the category marine supply store in United States.

Address

1355 S 5th St #150

Price range

$$

Phone

+1 6369498866

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Jacob Tribble

In store no issues but online is a whole different experience. After a week my order didn't ship and no communication of my order. It took me 2 hours and 40 minutes to reach someone to cancel the order with no customer service. No offer to remedy the situation or to retain a loyal customer. If they cannot handle online business they should shut it down until they figure it out. I went to a competitor and will have my order in a few days UPDATE: (changed to 3 stars) so I found out the order could not be canceled due to it already being packed but not shipped. Customer service times where a lot less today and I reached a very helpful associate. I paid for expensive expedited shipping which is pointless if the order took over a week to package. the West Marine associate actually removed the shipping charge completely and is still gonna deliver it in 2 days. the difference of help from the first associate to the second associate is huge if I would have been able to speak to the second associate when I have the initial issue I was not inclined to post a negative review.

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Merlyn Stevens

Called to see if they had thermostat and the guy on phone just kept repeating I'm trying to close store down when it was 40 mins after they closed. They had to have store locked already just wanted to rush out of there instead of thinking about how he was rude to a customer that has spent alot of money there. I finally asked can you just tell me if you have thermostat and he barks back we have lots of thermostats! .

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Herb Mclain

I find stuff for my boat Easley are here than Bass Pro Shop although Bass Pro Shop is a nice place to shop no issues

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Steve Cox

This store has so much to offer to all boaters. I found things that I only thought to be found online. Rope's, bumps, fittings, lights, fuel additives and detailing/buffing supplies etc. Personal Flotation devices with many options to choose from. Prices were inline if not lower than bass pro which is next door.

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Michael Eugene Andrews

Sales associate Robert, yesterday was very knowledgeable, polite, and helpful. Personalty being good asset to manager Michael. This store very clean and well managed. Prices higher than most and well worth it. I would recommend West Marine to my friends and neighbors. OH! Happy day when Jesus washed away all my SINS. Jesus is the reason for the season 365 days a year.

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Andy Miller

Very nice

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Cyndi Ann Cross

Hubby was looking for something but didn't find it (?) ... Cool store though.

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Aaron Engemann

Staff was super helpful and finding me exactly what I needed for gifts for my father

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