Westborough, United States
18 Lyman St
N/A
+1 5088363689
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
Sheila is an amazing massage therapist. She is very talented and very gifted. She did an excellent job with me as an athlete. She knows deep tissue trigger point therapy, she's very smart and intuitive and gives lots of feedback with me when it comes to tight areas and what I need to do fitness-wise. Additionally, someone like me who drives a lot for work, and goes to the gym pretty much every day after work, and really needs massages, is a very difficult client. My muscles can be so tight and so sore and so in need of massage therapy, and she always gets them to relax and release. She's very knowledgeable about anatomy and fitness. I think she is amazing especially for anyone who works out a lot. She's worth every penny. She's also very funny and very kind and very nurturing. I trust her completely and think she's by far the best massage therapist I've ever had.
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This location asked to keep my credit card on file in order to honor my appointments. I informed them that I am a member with monthly payments coming out of my card every month. They insisted that if i didn't give them second card to keep on file, they would cancel all my appointments. I again informed them that in addition to being a member, I had 10 unused credits to my account. They said keeping a second card on file was their policy. I asked if it was a policy I had signed. They said that it was not corporate policy but their Westborough location policy. I asked to see that policy. They replied that they did not have it in written format to give or show it to me. I finally gave them one more out. I asked that if they could not show me a copy of this policy at the time of my next appointment, they should delete my second card information from file. They refused to do this too. Basically the Westborough location is saying that they don't honor the signed contract I have had with Massage envy for the last 4 years which allows me to use my credits to make appointments at any Massage envy location. So they say that separate rules apply to this location as opposed to other Massage envy centers because they are a franchise and can come up with their own rules without providing supporting documentation. I don't think they realize that keeping someone's credit card information on file needs supporting documentation delineating the conditions under which the card will be charged. The holder of the card needs to consent to these conditions without threat of repercussions like on the spot cancellation of all appointments. This location was unable to provide any such documentation. I would like to add that any documentation they come up with after Saturday, 11/23/2019 does not apply to my experience. Bottomline: They lost a regular customer and a member for absolutely no reason. Hence this review
Great place to gift a session or indulge a personal experience. The staff is knowledgeable and pleasant, the prices reasonable for professional service. A clean well managed business that creates a welcome atmosphere. Fully accessable in the Westborough shopping center on Lyman St. Reservations are recommended.
Been a member for years! Great service and fantastic therapists that can reduce your pain so much or help you relax. Can't beat the membership price either.
Best location in Metrowest: courteous, informed check-in staff, relaxing waiting room inside: clean, spacious, calming. Tom and Brian are both skilled & knowledgable masseurs. Treat yourself.
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Wheelchair-accessible entranceWheelchair-accessible toilet