Wheaton, United States
150 E Willow Ave
N/A
+16304699200
I have been going to DMG for over 10 years now and the quality of care seems to be going down more and more each year. I have been having health issues lately that I needed an appointment for and am tired of the screening I go through just to get an appointment. I called today, sat on hold for over 20 minutes just to be told I wasn't allowed to make an appointment until after a nurse or doctor ok'd it first. All I needed was to get in to see a doctor to have my issue assessed, and felt like I needed to jump through hoops just to get an appointment. Not sure why this has become their protocol, but sadly it has pushed me to find a new doctor. I am still in pain because they wouldn't book an appointment for me, so now will start over somewhere new tomorrow. Very disappointed with how they handled my wanting to book an appointment today. Why should it take over 30 minutes on the phone to MAYBE get in with a doctor?
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I am very disappointed in this facility. I got notifications from Walgreens that my prescription needed to be refilled and found out they had not sent confirmation. Walgreens was going to reach out to Dr. Bednarz for confirmation to refill (which I was told she would do 2 months prior and did not). Walgreens has been trying for 5 days to get a hold of them and they have not responded. I am now completely out of my medication and have to wait for the office to get in touch with Walgreens.
Don’t go to Willows lab, the nurse is rude and has no sense of respect for the patients. The nurse looked me up, didn’t find my lab work and was rude about it. I called DMG and asked why I wasn’t in the system and sure enough, there I was. The phlebotomist at Willow Ave needs to find another job if she has no pride in doing this one.
34 minutes waiting on the phone to speak to a person (couldn’t spend anymore time on hold so was unable to address my issue) . These excessive long waits seem to be becoming a trend with DMG. Can patients expect to see an improvement in this area any time soon? I have heard these same complaints from friends and neighbors and many choosing to leave DMG because of this nuisance.
Very unprofessional that you can never get through to a receptionist. I've held on the line close to 40 mintes today and finally opted to have you call me back, I can't say that ever happened. I don't understand how you can justify such service as a healthcare provider Growing up I have good memories of coming here, but now that I'm trying to manage my mother's care, I find it very disconcerting.
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