Wilmington, United States
1025 McFarland Ave
N/A
+13109999267
The staff here is pretty amazing for all the RVs that they service and all the different RVs that the entire RV park has I felt like I could really ask any employee at any time any question about the RV and get an honest answer there was not one phone call that I made during my entire trip that was not answered on the first call and dealt with promptly to be honest sometimes if you don't know what you're doing and you're driving these RVs that are for five times the size of your normal car it can be very nerve-wracking but the folks at Ocean's 11 rentals really made it a experience I'll never forget and everyone in my family really had an awesome time to I would highly recommend this place and so would anyone else from my family. Affordable prices compared with everyone else and Honest salesmanship.
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Probably the best vacation our family has ever had. We got an amazing Hi line RV that was just the perfect size for 8 of us in one RV and 6 of us in the second RV both worked out. Very easy to drive and also comfortable driving in cities. Stewart and Dana took great care of us- dropping and picking up the RV, and they were available via text all during our trip. They are all about customer service. The RV was clean, drove beautifully and kept us warm all through some chilly nights. It's not cheap but compared to other RV rental company's they are priced well.totally worth it compared to airfare, hotels, etc.
My is Experience was HORRIBLE! All though I was surprised to get an RV last minute on Labor Day Weekend . I was not at all pleased with the RV that I was given. The RV was not Clean, it was worn , it had odor I cant describe, the Filter in the A/C was Black and had pet hairs in it. We were give a stapler and sheet to use as the privacy curtain the covers the front window. The sheets and blanket had white stains on them. Our intentions were to camp on the beach for two days , but with the condition of the RV we did not feel comfortable staying in it so we just went and hung out at the beach for a few hours. The smell of the air blowing through the A/C was uninviting so we spent most of the time outside. We did not get to enjoy camping we simply parked the RV and returned it the next day. Although Dana was super cool I expressed my disappointment in the RV and was not offered any type of discount. I was out of 986.00 and a bummy Labor Day weekend. I tried loading the photos of the RV but for some reason they wont load but I cant assure you this RV was not sanitized. We had to clean it before bringing our items in. Such a disappointment. My suggestion is to prepare ahead of time and find a creditable RV rental company. I would like to mention the Stewart the owner has either a big heart or is Robin Hood because he houses 300 homeless people in the back of the RV Rental location in RV's.
The rental was great we had a fun time everything worked in the rv we will rent again from them. Staff was very nice and answered any questions we had and provided amazing customer service to us. We all had a fun time and fairly priced RV rental.
Let me start by saying that these guys can definitely be described as a little unorthodox. The location is strange - its right next to a recycling plant with just a bunch of RVs parked on the street. They deal in all cash - not a bad thing, just not what I'm used to. That being said, the two gentlemen I dealt with were kind and professional. The charges were explained before hand, a contract was signed, and a receipt given. The RV was what I expected - obviously not brand new cosmetically, but it was clean and everything functioned flawlessly. I had no issues mechanically while driving, and none with the RV while parked. Before returning the RV I vacuumed and washed it, and was not charged the cleaning fee. The onboard tanks were emptied, so we were not assessed that fee either. To sum up my experience, I'd say that if you're fair to them, they'll be fair with you. If I were them I'd invest in a store front or some kind of office to make customers feel a little less weary, but all and all it was a good experience and I would rent from them again.
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