Winchester, United States
811 Smithfield Ave
N/A
+1 8002014330
Ordered propane on will call 10 days ago when you should, was promised 3-5 days delivery, here it is 10 days and I am out out heat with a 4 year child in the house!!!! They have our money with no solutions besides I can see what we can do tomorrow!!!! WE HAVE TALKED TO 3 PEOPLE WITH NO HELP. I also have a account with a senior living facility were I get a couple thousands of gallons of desiel fuel delivered for our facility!!! IF THEY CAN NOT DELIVER PROPANE TO A NORMAL HOUSEHOLD ON TIME THEY WILL NOT BE THE COMPANY I WILL TRUST TO TAKE CARE OF 87 SENIOR RESIDENTS!! ALL OF OUR BUISNESS WILL GO WITH ANOTHER COMPANY!!!
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Been on auto refill for a long time now. Ran out of gas on the 13th called and talked to someone who told us it would be delivered on the 15th. No gas. Called again same story, it’ll be here the 16th. Same thing again over and over again and here we are on the 19th with a delivery scheduled again for tomorrow. No heat and no stove along with 3 adults a 2 year and all of the animals. Way to go you guys! Keep up the great F’N work!
Buyer beware! If you are looking for new propane service do not use Quarles. Let me tell you my experience with them. Quarles’s propane prices are nearly a dollar more than several other suppliers in the Winchester area. To get Quarles’s price match guarantee, you need to have the other company’s price in writing on their letter head. Other companies are unlikely to give you this, and Quarles know it. A bill with the other company’s price and address does not count as that price may not be a true price. I decided to cancel my service with Quarles. When I called to cancel my service, I was first quoted a price of 4,506.13 to purchase their tank so I could go to a new provider. I complained about that, and the next quote was 1,596.21. I asked how much to just come get their tank it was told it would be approximately 1,200 to remove it with no restoration of the yard. I was also told that Quarles sells a high quality product And the other companies may not. Their trucks fill up at the same distribution point as all the rest of the local companies. And now this morning I called to find out why I had not received my September auto fill. Somehow I had been switched to the refill one year after last fill up. My last fill up was last February. It would have been mighty cold around here before I had a full tank. Buyer beware!
The lady Laurie I spoke with was very kind and courteous. She was very knowledgeable. She made sure a understood every thing that was involved with setting up an account and and the delivery of the propane.
Quick, easy, professional service. Probably the best experience setting up a new account that I've had in a long time. Laurie C. was very professional and helpful.
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