20, Lanham, United States
2860 Campus Way N #2649-01
$
+13013224956
N/A
Karla the assistant manager single handedly ruined my wedding. I placed an order for wedding bands in February 2020. I was more than patient and understanding giving the circumstances of COVID-19. I received my wedding bands but not my husband’s. I waited and waited and went to the store and her response was “oh we canceled the order” why would you cancel and not inform us nor issue a refund? She responded that she will place the order. I waited a month and she acted as if she had no idea who I was or the situation. My husband then went and she said she placed the order and will call us to confirm. No wedding band. After an entire year, I went then I had to explain the situation to her AGAIN and she said “oh the band is out of stock and we’ll give you a refund”. I married by husband with a plastic from Amazon because of her! She was not remorseful and had the worst attitude. Her response to me was “be more positive”. Please do not purchase from here. I have hundreds of wedding photos with rings from Amazon all because of Karla.
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HORRIBLE!!! Ms Rose added insurance to our balance without even asking us, then she says “it’s better to get it any way” you ask first lady Then it took a month for the ring to come then after having it for only 4 days a diamond came out and it had to be repaired A BRAND NEW RING!! They said it normally takes 2 weeks but since you just got it we will rush it, they did it came back in a week, then they call me to pick the ring up, I get there a few hours after they call me they tell me I can’t get my ring because the system is down, can you believe this!! I explain to the young lady everything that I been through and she did not care, I told her if I didn’t get my ring today that they could keep it, I want money back, she said ok, I ask for a manager, she pointed to the manager Karla who was sitting there the whole time heard the whole conversation and said NOTHING!! I said to Karla you know what I been going through with this ring and she made a way for me to get my ring!! I wish my fiancé would have NEVER purchased from Kay Jewelers they have the worst customer service and poorly made jewelry....
Ms. Rose was very knowledgeable of the product I requested. She immediately found the ring I asked for. Had the ring ready to display upon my arrival. -Thank you Ms. Rose
After a couple awful experiences with the Kay’s at Oxen Hill Outlet location, I was thrilled to find this location. Always friendly, great customer service, and simply get the job done.
Whenever I visit the Kay's Jewelers located in the Woodmore Shopping Center, Glen Arden, MD, I am always greeted by a very pleasant and knowledgeable young lady by the name of Christine. She makes my visit very comfortable, takes care of my repair order (which occurs every 6 months) and makes certain before I leave the store that I am equipped with any paperwork (if needed) to retrieve my wedding rings after repair work is completed. Christine should be commended for jobs well done as a representative of Kay's Jewelry.
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