Plainville, United States
84 Crooked St
$$
+1 8607930284
N/A
One of the worst customer service experiences of my entire life. Went to purchase lumber to repair my deck on Saturday, August 15. Called ahead to ensure they could cut boards to fit (they said they could). My boards were A) five inches shorter than what I needed B) not thick enough When I returned for my refund I was told “that’s why we say we can’t cut to size” and literally no apology whatsoever was given. So essentially I tried to support a local business and had my time wasted and was given awful customer service.
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My experience was very pleasant. The new store manager Michael, helped me immensely to answer all my millions of questions, he was very kind and knowledgeable. Will definitely use this company in the future!
Beginning the search for a prehung entry door with sidelites, we decided to think outside the \box store\. After visiting the big 2, we went to 84 lumber. Michael answered our questions, honestly and knowledgeably. There is limited samples, especially in glass, found similar issue in box store, especially in Classic collection, I expect it will be a cost prohibitive option. (We are getting prices on both fiberglass grades).
Have only had great experiences here. Especially working with Mike, he is very knowledgeable and courteous.
Great customer service and true American values.
Deli
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