Newport News, United States
13150 Jefferson Ave
$$
+1 7578745563
N/A
They have delayed us more than a week. The lumber came horribly cut and damaged. The driver did not listen to the instructions from our customer on where to put the lumber. I called the Suffolk 84 and Dustin the manager was helpful but I would not recommend the new port news 84 in the least. Luckily I was given a refund for the delivery fee. However we should have been refunded the full amount with the way the customer service and quality of the lumber was.
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Just walked in at 11 am on a Saturday. Highly disappointed. No pricing on sheets of wood. Only person there was on a call when we walked in and while leaving (although we were there for about 3 minutes). Had a couple of different projects shopping for...what a waste of time.
Horrible customer service and days late on my delivery. When they finally dropped my lumber off it was like they just dumped it in a mess. 5 pieces of lumber were horribly damaged and cut. If you want to deal with incompetence and laziness, these guys are your go to store.
Great service. Nice folks! Cody, Ashley and the rest of the team do a great job taking care of their customers!
The store manager, David, was exceptionally condescending and sarcastic. I’m a disabled vet and have a hard time standing for very long without leaning on something and very hard of hearing. I went into store and went to the open counter and stood next to the snack machine. The employee (don’t know his name) was helpful but I had trouble hearing him. I noticed a man (David) 12 feet away staring holes into me. After three or four minutes of working with the one employee, David, says “the pallets of wood over here are there for a reason.” I couldn’t hear him so I asked him. He got angry and said the pallets of plywood were over by him to keep people away from the counter. I was surprised as there were no signs at all. I said ok and moved and said the person could have just told me that in the first place. David got angrier and said the other employee does not make the rules, he does. He then walked off. For someone so hellbent on the virus, neither he nor any other employee was wearing a mask like I was. David is totally unhelpful and rude. Go to Home Depot, Lowes, or Custom Building Supply where they appreciate your business, unlike here!
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