Sacramento, United States
87 Scripps Dr #200
N/A
+1 9164363015
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
I have an abscess which I was advised may require surgery to heal properly but my insurance company compelled me to see this doctor first. I can honestly say this was one of the worst experiences I've ever had in a medical setting and I visit doctors quite frequently. The receptionist was quite nice and friendly it was the nurse practitioner himself whose bedside manner left quite a bit to be desired. After the MA prepared me--who was also very nice--the nurse practitioner came in and asked me what the problem was and I explained the situation. He then took a cue tip style applicator and began trying to jam the large end into my open wound which started bleeding quite a bit. I told him at my normal clinic they usually insert the thin part into the wound to which he responded \oh thank you. You're so helpful\ in a sarcastic manner. He then tried to jam it into me again with absolutely no concern for my pain at all. He said there was no problem and that the wound was healing. I asked why is there pus still if it's okay. He then said \do you know what pus is? Do you know what pus looks like? What color is pus\. I told him pus consists of macrophages and other dead white blood cells. I told him that's fine I'm not gunning for surgery if I don't have to get it. He responded by saying \yeah the good news is we won't have to know each other\. I don't know what caused his attitude as I didn't say anything that could've been offensive. I just have an open wound that's been twice infected and I want to heal. I'm in no position to tussle with a nurse practitioner who brings his personal problems to his job. I will say that I too am glad I won't have to know this person further.
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Jeff Souza and the whole crew at 87 Scripps are such wonderful people. They are professional, knowledgeable, and careful with their diagnosis and treatment. My particular wound started to heal right after my first treatment of the medicine prescribed! And amazing results in only two days!!! Subsequent visits showed that they are a highly skilled crew that work well together to make the whole experience for patients comfortable and easy. Much appreciation to all of you there, and lucky you if you get to seek treatment from Dr. Souza and crew!
I started going there in November of 2017 and just had my last appointment which I was actually sad about. From day 1 the staff and Dr. Souza made me feel at home and I was treated like a person, not just another patient. The level of care is amazing and I think that other medical facilities could learn a few things from them. If I ever get a serious wound that needs after care I will be going back there no matter what my crappy insurance says. Again Dr. Souza, thank you for all your help with my foot amputation and callus on my left foot. I feel like I've lost some friends.
Staff always welcoming. Director very knowledgeable and ready with suggestions on your care to make sure you're feeling good about your visit. I was very happy with my care.
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