Addison, United States
17200 Westgrove Dr
N/A
+1 4697726979
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
I applied to live in this apartment in March 2019. My experience with Beatriz was excellent. She was extremely professional, knowledgeable and friendly, and I loved both the 2-bedroom units I saw. She laid out every step of the application process to me and offered regular check-ins in case I had questions. At the time of searching, I put her easily above any other leasing agent I have ever interacted with. If she is still with Camden, I would recommend speaking with her over anyone else. However, my experience with the other members of Camden afterward was far less than satisfactory. I completed my application for an apartment the weekend of March 16/17, 2019 and received nothing but misleading answers about why I was approved BUT with uncommonly steep conditions. First I was told my credit was the reason for the rejection (when my credit score was within the approval range). Then on the morning of 3/18 after a 'review', I was told that my annual salary was the reason, even though I provided my salary in the initial application days ago and reconfirmed it on 3/17. If the Camden wasn't interested in having me as a resident, I would have preferred that they gave one valid, specific reason for denial up front instead of making excuses. I have long since moved into a much better apartment, but I feel it is my duty to share my experience with all others searching for a home in these tough times.
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Honestly, this place is a very nice place to live. Everyone is great from the maintenance team up to Gayle in the front office! The downside is the parking situation. Apparently Camden’s corporate team decided that having tow trucks “after hours” is not a necessity-so now all residents (who don’t have a garage) have to find parking wherever they can, and it’s probably not going to be close to the building you live in.
AMAZING CUSTOMER SERVICE!!! The world is currently experiencing a pandemic that will change our lives forever. Furthermore, we need businesses who understand that kindness and customer service are even more imperative than it was prior to the crisis. Camden Addison provided me personalized service and listened to my individual needs. I wasn't seen as \just a potential resident\. Camden Addison agent Ana and her manager there provided top level customer service. Ana saw me as a person...not a number. She answered all my questions and followed up when she said she would. I was amazed by how kind Ana was and was shocked at her high level of customer service. She genuinely cares about every resident. Moreover, the management team also hold themselves to the same high standard as Ana. Other apartment leasing centers should duplicate the same positive behavior that I experienced with Ana and her leadership team. I'm currently in my new Camden apartment and I love it. Go see them and ask for Ana!!!
My husband I have lived here for a little over a year now. We like it because for the most part, the front office isn't intrusive and all of our service requests have been answered pretty quickly. Some of the cons include a lack of amenities, paper then walls, and there isn't a safety plan put in place for those living on the 2nd or 3rd floor in the event of severe weather. Other than that, things are okay. I also wish they would give out remotes for the gates, like my old apartment complex. They charge if you want that kind of entry. So far, things have been fine.
My wife and I love living at Camden Addison. We have lived here since November and, as always, it’s the staff that make the difference. The Assistant Manager, Gayle has taken great care of us. She always remembers our little pug’s name and has a treat ready for her. In May we moved from an apartment to a townhouse and we absolutely love it. When we first toured it, they even replaced the washing machine with a brand new machine right before we moved in! The front office staff always have a smile and are willing to help us with whatever we need. The maintenance team always helps us quickly with any issues with little delays. Since they are limited in being able to enter the unit right now due to Covid, for simple items I just let them know what I need and they supply it so I can handle things I’m capable of myself. The gym is just right and the pool is beautiful and functional with plenty of space for a cookout or just lounging around in the evenings. We have immediate access to North Addison Park, too and we go for walks there frequently. I highly recommend Camden Addison and its team. People make decisions based on the people they deal with and the people here are wonderful! Thanks, Camden team.
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