West Hills, United States
22950 Vanowen St Suite A
N/A
+18188872782
We took our 6 year old thinking he needed stitches on his chin, and saw Michelle, the PA. She was very calm and inspired confidence. Turns out she was able to glue it. Easy peasy. No wait!
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I went with my elderly mother to get some assistance because she was feeling extremely ill. The receptionist was just sitting around doing nothing. When it came to assisting my mother, who is still waiting to receive her insurance caed, the receptionist refused to assist and every step of the way she would make rude gestures and expressions. In addition, the receptionist kept telling my mother to get out when she needed to make a call so that others could get in line, even though there was no one around. When my mother asked if she could have the Fax number so that the place can get her insurance information the receptionist said “Check it yourself.” The machine is behind the receptionist which all she had to do was turn around. All in all the receptionist is heartless and in the end my mother couldn’t be seen by anyone and we had to leave with no assistance for my ill mother.
I’ve been a client for 4 years. Yesterday needed to do Covid testing, waited for over 5 hours, no one cares, no one answers phone, and finally when my time came, they call and asked for rapid test an additional 95 - which is total absurd. I have great insurance and did my test at other place - same day results - covered 100%!!! They don’t tell people that rapid test is not Free - just a greedy place, however, 5 minutes away at Exer urgent care - same day results are available with Zero out of pocket! Absolutely unprofessional all new stuff - their management have to improve new employees attitude.. and the way they speak and explain options to customers ...... too sad
Came for a COVID test first thing in the morning from a coworker’s recommendation (we work in retail). First, staffers walked into the building without any masks on, so, for a pandemic, that is unprofessional and irresponsible. Next, the gentleman helping me gave me absolutely no directions—just told me to fill a form. After waiting unattended for a few minutes, a young woman came in to direct me back to my car and wait for her call. I waited in my car for about 20 minutes until she came outside to give me the same instructions. When I waited for her in the back of the building, in my car, she got angry at me for not parking (could not hear her if she had instructed me to do so). I parked and got out of my car and she started yelling at me because I was endangering her. I asked her and her team to give clearer instructions and she continued to yell at me. All I ask is that you all work in accordance with the restrictions and give clearer instructions as everyone is on edge during this time.
I did covid test 15 days ago and still do not have any result. This urgent card is a jock, Do not go there you just wast your time and money. Fredrick
I went here on a Sunday AM for myself. Wait was quick, front staff and PA were very nice, and Dr Mike was great. I am breastfeeding so he explained all the variable options for my treatment and of course only recommended something that was super safe. He also called me in a prescription for back up since I was about to head out on vacation. He answered all my questions and concerns and was very knowledgeable. Def recommend this urgent care of others and Dr Mike!
DO NOT GO!! Beyond absurd customer service! I requested call back for seven (7) consecutive days and no one seems to have a capacity to respond to their customers. I cannot count the number of voicemails I’ve left with no response to multiple locations including their Moorpark location. They said there’s a regional manager named “Sabrina” and she still does not answer voicemails or phone calls. The staff that answers the phones (if they even answer) are super condescending. We paid in advance for a service and they did not and cannot provide. Save yourself and go somewhere else!!
This urgent care center in West Hills is one of the friendliest urgent care we ever went. Very clean, ambience is so nice that you forget that you have something to be checked to. The service is very quick too, no long wait! The staff are kind and professional. I always receive a follow up call or text to see how I am doing. Highly recommend this clinic.
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