Gates, United States
527 Spencerport Rd
N/A
+1 5852470727
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Great customer service! I just got my first car and I didn't know exactly what to get, and they were so kind and helpful! I went to another store first where they treated me so bad so I left and went to Advance Auto Parts and as soon as I came through the door I was greeted and helped right away!
like
Customer service could have been a little better. But all in all they had what I stopped in for, so I was satisfied.
Great people! Very helpful
Absolutely terrible customer service by Cara and her manager. They have no idea how to read their records or my history of past purchases. Tried to tell me that I already changed a battery out under their warranty. Wrong! Then will not give me a new battery due to policy of testing and charging the battery. Test it, cool. Make some wait 24 hours for them to make the decision to give me a new one or not. Nice way to hold someone hostage and make them buy a new battery. They could not show me where this was documented. Cara was only following policy. She must choose which ones she follows since she was not wearing a mask within arms reach of me. I'd attach a pic if this would allow. The district manager did not answer the phone or Cara's manager gave me the wrong number. I dont know since Mr. Guzman has not called me back and his voice mail is not personalized. True professionals here. I'll be going out of my way to use any other auto store moving forward.
Amazing group of people at this location. I will always shop here for my car needs!!
Good people,good service.
Only place out of three that had what I was looking for.
Whenever I go here I am usually asked if I need help even if I am on the other side of the store. Store associates are quick to help if they’re available. The location is clean and plenty of parking. I needed my battery tested and the associate was quick to help and did a thorough job helping and seemed very knowledgeable. I had to process a return on one visit and that was easy to do.
Deli
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