Brooklyn, United States
99 Water St
$
+1 3479873825
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Bought a surfboard on Nov. 15 with a delivery of on or about Dec.5 for a Christmas gift. The delivery date kept moving later and later and I already paid. Finally arrived on January 21 and I decided we no longer want the board. I'm told no refunds after 30 days and that started on Nov. 15. How can you have 30 days to return an item but you don't provide the product within the 30 days! Owner then changed the refund policy on the site from \30 days from when you receive the product\ to \30 days from purchase\. Edited 1/29: Thank you for the refund, I demanded a refund based on the lack of clarity of your return policy, I apologize if it affects your business but when it clearly stated \30 days from the time you receive the product\ I would imagine that pertains to all products purchased on the website, if I knew I had a smaller window I would not have waited so long.
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My experience at this surf-skate shop in Dumbo Brooklyn NY thus far is % positive. The store could not be placed in a cooler-hipper place than in Dumbo NYC. It is nice to go in and browse through the skateboards, surfboards, snowboarders & other apparel. The staff that I communicated with Craig & Chris were really nice laid back guys that were helpful with questions & enjoyable to chat and reminisce about past boarding experiences. I originally came to the store looking for a good carver board to build into an electric-board. The guys were very helpful, & even offered to help put the components together. So I will be back to this surf-skate shop. Plus they get the bonus fifth star ️ for offering skateboard classes for kids. The only improvement i would recommend is adding an espresso coffee ️ bar and keep the boarding classes for kids inexpensive.
Great staff and shop, very welcoming atmosphere and lots of good supplies.
The original owner of this shop was amazing. A true good spirited guy. The new owner who took over is rude and unkind and accusatory. I will never shop there again. Bad experience for my daughter and me. Time to find a new surf skate shop.
Did a great repair on my surf board. Was a tricky fin box and they fixed it perfectly. Thanks!
Deli
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