Denver, United States
600 S Holly St # 103
N/A
+13033227345
Communication and customer service is well below par! Ordered items about a month ago and although promised, never received them to date! The proprietor submitted their "defense," however, again, after waiting almost a month and no contacts initiated by Mile Chai except for today, nor did I ever receive an email with tracking information as promised, I still have yet to receive a package! You decide as the consumer. If the package does not arrive as promised within the end of the week, I will be contacting the BBB and will request an investigation of business practices and a full refund. A subsequent investigation from the BBB revealed the following - Reason for Below Average Rating BBB rating is based on 16 factors. Get the details about the factors considered. Factors that lowered Mile Chai's rating include: 18 complaints filed against business Length of time business has taken to resolve complaint(s). Factors that raised Mile Chai's rating include: Length of time business has been operating. Response to 18 complaint(s) filed against business. Resolution of complaint(s) filed against business. BBB has sufficient background information on this business. Your BBB has noticed a pattern of complaints regarding this company. The company has failed to resolve the underlying issues for the complaints but has met with the BBB. Specifically, consumers allege that after ordering on-line from their website, the company has failed to provide products that were paid for by the consumer. Consumers also allege that the company is unresponsive to requests for contact by the consumer. Customer Complaints Summary 18 complaints closed with BBB in last 3 years 4 closed in last 12 months Complaint Type\tTotal Closed Complaints Delivery Issues\t14 Problems with Product / Service\t4 Advertising / Sales Issues\t0 Billing / Collection Issues\t0 Guarantee / Warranty Issues\t0 Total Closed Complaints \t18
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