Sugar Hill, United States
1381 Primrose Park Rd
N/A
+1 7708855429
We had issues from the beginning. When we booked online, we had to pay in full for a limo for our daughter's prom. They then called us and said they had to charge us an additional 70 as the website pricing is not correct. Unfortunately the prom was scheduled at the beginning of the covid 19 virus. When we found out from her school that they were having to cancel prom as the city was shutting down, I called the company immediately. I asked what we could do to resolve and they agreed for a refund of the transaction and it would be processed on the following Monday. It's now been 4 months of emails and phone calls and they have been trying to blow us off and saying \give them more time\. Each time I talked to them on the phone, they said that many companies owe them money and that we would get our money and not to worry as they are a good company. I asked to speak to a manager multiple times, with the company refusing to allow me to talk to someone. This could have been resolved easily, but instead we now will have to take them to litigation. I suggest staying away from this company as they cannot be trusted if something goes wrong! Poor customer service and they didn't honor the pricing/discounts that are on their website.
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I have to share the wonderful service I received. We had scheduled for a party of 15 to take us to Atlanta. It was going to be a wonderful time! The morning of my scheduled date it snowed. Our event had to be cancelled and the company was so wonderful. The customer service was excellent. We paid a fee but it was fair concerning the circumstances. Would use this company it in a heart beat!
My driver was professional, nice, and arrived early to pick me up. I was very happy with my ride. Being able to book online made it easy to set things up. My driver communicated via text which was great and he was very easy to reach by phone as well. I will definitely be using Airline Limousine Service again in the future.
I booked a car for my Mom last minute as she was heading down to GA (from PA) to watch her granddaughter while my sister went away for business. Her flight landing late in the evening, I was worried about her taking Lyft or Uber because she had never done it before. The car service gave me a peace of mind knowing she would be safe and get to my sister's house. Scheduling the car online was quick and easy! The flight landed late due to weather but the driver waited. Once my mom got in contact with the driver, Anthony, he promptly picked up my mom. She said he was very friendly and courteous. The car was spotless and well managed. Thank you for the excellent service & getting a very happy grandma to her little peanut! We would use this company again.
Always a great service. They always come through when I need them to. 100% recommended
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