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Best Fitness Fuller Road

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Albany, United States

bestfitnessgyms.com
Aerobics instructor· Fitness center· Personal trainer· Womens personal trainer· Trainers· Cardio Classes· Gym· Physical fitness program· Tanning salon

Best Fitness Fuller Road Reviews | Rating 3.7 out of 5 stars (5 reviews)

Best Fitness Fuller Road is located in Albany, United States on 71 Fuller Rd ste 9. Best Fitness Fuller Road is rated 3.7 out of 5 in the category aerobics instructor in United States.

Address

71 Fuller Rd ste 9

Phone

+1 5182053548

Service options

Online classesOn-site services

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Antoine G

If you are looking for a new gym in the new year, I would suggest you keep looking! I had been a member at Best Fitness for over 5 years. I tried to cancel my membership during the height of the pandemic to minimize expenses and exposure risks. I was beyond my initial contract and just paying month to month, so I thought this would be easy - IT WASN’T. First they would not accept a cancellation request over the phone, or electronically, they required me to come in to drop off a note in person. This was predictably an attempt to get me to remain a member. After that strong sales tactic, I left with the understanding my “membership” was cancelled. It was not. I continued to be charged monthly as well as the next yearly fee. I tried resolving this over the phone a couple of times, but it would turn back into a sales pitch with no resolution on cancelling my month-to-month. In addition, my girlfriend also tried canceling the same day as me and while they did process her paperwork, they dated it a month later so she had to pay a month longer than she was verbally told by the representative. They are not honest, upfront, or caring about their members and only want your money. I hesitated leaving this negative, honest review, but I noticed a few others are having the same issue, so I felt obligated to do this. When the pandemic ends and I'm ready to be in a gym again, I will definitely be looking elsewhere!

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rdetriquet

This place is awesome. Plenty of space. All of the machines and equipment are in great working order. Erica, the manager, was super helpful. Definitely recommend if u r traveling through town.

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matt smith

I have belonged to a lot of gyms in my life, and I have been a member of Best Fitness Fuller Road for several years. Most of the time, gyms have a shelf life. They become stale, their service slips, they become less accommodating. But Best Fitness Fuller Road is the complete antithesis. It just gets better and better. The quality of their equipment continually improves and is always maintained, the staff is friendly and professional, and the gym has been steadfast in its commitment to ensuring a safe, clean and convenient environment. Recently, I reached out to the gym to inquire about the possibility of accommodating a family member who was in town. He had been ill for a large portion of the past year and wanted to begin working out again before eventually heading back out of state to return home later in the month. Scott, the representative I worked with, was fantastic. He was flexible, understanding, professional and went above and beyond to ensure my needs were addressed. His willingness to work with me was not only gratifying as a customer, but was an important first step in helping my family member get their health back on track. I could not be more appreciative. While I'm praising staff, I should point out that Connor is another bright spot at Best Fitness Fuller Road. His professionalism is always on display, he is exceptionally personable, which always makes you feel welcome, and his knowledge and passion is a tremendous asset. It is worth noting too, the staff at Best Fitness Fuller Road has done a fantastic job during the COVID-19 pandemic to ensure members' safety. There is a reason why I have kept my membership for so many years at Best Fitness Fuller Road. It's a great gym with great staff that continually gets better.

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Kari Kipper

I wish I could give this gym zero stars. Like most others who have commented and reviewed this facility, I am deeply frustrated by my experience dealing with Best Fitness. Throughout the pandemic, I was not comfortable going to the gym which should be completely understandable. I was perfectly fine with freezing my account until I felt comfortable returning. However, the gym makes it impossible to do so and dont even think you can cancel. The general manager Scott has been less that helpful, blaming me for not reaching out 30 days ahead of payment to place ANOTHER freeze on my account. Not to mention this doesnt include annual fees. DO NOT SIGN UP HERE. Horrible experience that I'm still dealing with.

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Mary Rotunga

This is one of the worst Covid safe gyms you can find! I made it through my whole workout today and some guy had his mask around his neck the whole time. Not one staff member said a word, they don't leave the front counter and the trainers won't say anything either. There's lots of exposed noses if you take a look at some people who wear their mask too low too. You're sometimes shoulder to shoulder with people during peak times between 4-7pm, impossible to socially distance or even get close to it. You have to keep pressing the sink handles in the bathrooms to get the water to run which totally defeats the purpose of washing your hands if you have to keep hitting the dirty handles? Highly suggest fixing some of the machines too. Some of the elliptical are too wobbly to use and the platform to stand on to spot someone who is incline benching is almost coming apart. I hope they can fix all of this soon

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