Albany, United States
10 Corporate Cir
N/A
+1 5182723431
Wheelchair-accessible entrance
I just had them install a new grinder pump at my home. They were AWESOME when mine had stopped working. Anthony was here the same day and put in an excellent temp pump in no time! They gave me an estimate to fix mine or get a new one. Based on the situation I chose a new one. All through this process I was dealing with Casey. We spoke on the phone - by email and by text. She was OUTSTANDING! She got me help when I needed it and was always there in a timely, friendly and professional manner to answer my questions and concerns. I am so very impressed with the both of them. Anthony does a WONDERFUL and thorough installation job. I would recommend this company and their customer service 100 percent. Keep up the great job that you do! Your employees are your best assets and I want to recognize them for helping me with this situation especially during the holidays.
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We had a Grinder pump issue at the house and I called Casey at the Siewert home office to schedule a service call. She was very courteous, professional and knowledgeable. Colin was the technician sent to the house. He had a vast knowledge of the grinder pump system and was also very courteous and professional. Colin installed an E-One system and resolved our issue in a very timely manner. Working with Casey and Colin at Siewert made for a very smooth process in fixing my grinder pump issue.
A widespread power outage knocked out our grinder pump, resulting in an overflow into the house. Kelvin returned my after-hours call immediately and walked me through the process to turn off the pump's breaker (to avoid possible damage with a power surge) and told me what to expect when the power returned. He also called the next morning to make sure that things went as expected. Super nice, super helpful gentleman. I couldn't be more satisfied.
I called Siewart Equipment after having two other prominent plumbing/pump companies to the house. The Siewart office person was courteous, polite, and professional; most of all, she was understanding. Steven, the technician, came to our house first thing in the morning, the next day and called once he had arrived. Again, he was courteous, polite and professional! Steven also proved to be an expert in his field when he solved the pump issue in 10 mins! Two other \plumbing professionals\ had me calling the City and had blamed the issue on something else or they just didn't know what to do, but they still charged me full costs! Siewart Equipment and Steven will be who we call for ALL future issues. Sewage was backing up into our drains and they save us!
I had two pumps replaced and the techs, Colin and Anthony were absolutely fantastic.. within minutes they had my issues diagnosed. They also had everything they needed to complete my repair rite in there truck. which is a huge deal in my eyes.. fast ,reliable , professional service. Thank You Guys......Ed Johnson- ZoNo Property Management
Deli
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