Irving, United States
8304 Esters Blvd
N/A
+19729545057
We ordered upgrades to our system. The entire process was fast and efficient from customer service to the technician who installed our equipment. Brad was great. He is very polite and professional. Everything works and we are pleased. We would recommend Alert 360 for your home security needs.
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I am very happy with my system! Juan was excellent with explaining everything to us. He answered every question we asked! He installed our system in a timely manner. I would definitely recommend this company to anyone. Tammy is also an excellent sales person. She came to my home when she said she would and explained the system to us! She was awesome! I'm happy with the whole experience!
I have been with this company for years. No complaints. Great equipment but much more important, great tech support. Every time I call they answer quickly. I needed a tech out today and Tramario, who had installed my system originally, came back and was great as usual. Professional, friendly, and took care of business.
Eric is a true professional. He’s very knowledgeable and cares about his customers. He’s punctual, professionally dressed and kind. Thanks Eric for doing an outstanding job.
Brad was very thorough and patient when he came across obstacles to get the work done. He knew what to do and solved the issues quickly. He made sure to explain everything clearly to me and made the experience as easy as possible. Thank you Brad!
Received a text saying tech would arrive in 30 minutes. On the dot, came installed battery, fixed frayed connection. Prompt service. Nice friendly well mannered guy! However phone call to get services was horrible. The woman would not shut up and let me talk. Finally asked for a manager when my grown son said, "ask for a supervisor, she can't do that!" Supervisor was understanding and flipped me over to get my bill lowered. Now saving 8. A month. doesn't sound like much until you figure it out that it's 100 a year.
Company stayed in contact with texts the day before. Received a text about ETA for my appointment shortly before the arrival of the technician. Recieved a call from the technician saying he's on his way. Arrived when he said he would. Very polite and efficient. Answered all of my questions about the new keypad. He tested everything to make sure it worked properly. Overall, very professional!
We had Central Security Group, then it changed to Alert 360 since 2011. We have had one instance when someone tried coming in a back door when we weren’t home and there was no loss. I don’t know if it was the alarm or because law enforcement got there so quickly but we were completely satisfied in the communication after the alarm was activated. We recently moved and there were some communication issues that were a little frustrating. Then Mark came out to see what we would need going forward. Finally technician Steve installed everything. I can’t say enough about Mark and Steve. We were ready to move on with a different company and they restored our faith in Alert 360. They were both professional, courteous and made everything right. We highly recommend Alert 360.
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