Alexandria, United States
3014 Colvin St
N/A
+1 7035492500
Alexandria Yellow Cab has gone \down hill\ in service since they are under new management. I was a long time loyal customer (15 years) of Alexandria Yellow Cab. Now, the Alexandria Yellow Cab services and current management are very unreliable. Twice they failed to show up on time. Twice I had to call another cab service to frantically get to National Airport on time for my flight.
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I call for a cab to pick me up so I can get to the hospital it took more than 1 hour for them to get me a ride and once they did they assigned cab 245 and didn't show up I call him to ask him where he was at he said I'll be there in about 15 to 20 minutes so I decided to wait for it he never arrived company sent me a thanks messages so I text them back the driver did not arrive company called me to apologise the lady said that the driver was probably taking a nap or maybe he took someone else so they offered me another cab I said okay I'll wait I ask the lady how long it's going to be she said about another 20 minutes we're actually waiting for our morning shift we got no drivers at this time. I'm so sorry
Scheduled a ride to the airport and nobody ever pick me up. Have to drive myself to the airport and pay expensive parking.
Twice inside of three weeks I scheduled rides to work for around 5am, the night before using the schedule feature on the website or phone service. Both times the company A) did not contact me to let me know within an hour of the scheduled & confirmed time, that they didn't have anyone available or would be late, B) they did not arrive within 15 minutes & I had to find alternate transport and was subsequently late, and C) they did not offer any discounts, reparations, future discounts etc. to apologize & make up for the lack of service as agreed to through their confirmed service bookings.
In the past I’ve always had great service with Alexandria Yellow Cab. Lately though it has been slipping. I used the Riide app to schedule a ride last weekend to go to a doctors office. I was assigned a cab about 15 minutes later. Two minutes before he was supposed to arrive (according to the app) the driver called me and asked me where I was going. When I told him he said ok, hung up, then immediately canceled. I had to wait 30 minutes for the app to find me another cab. Not cool. I have never had this happen before and don’t know what’s going on. Also in the past, I would be assigned a cab at least five minutes after pressing “book” on the Riide app. Now it takes almost 15 to 20 minutes. I’m going to start researching alternative transportation like Lyft, Uber or Go Green cab. It seems when Yellow Cab bought all the other cab companies out the service has dropped.
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