Alexandria, United States
105 Moncure Dr
N/A
+1 7037517005
For 15 years I suffered through poor and inconsistent service from various pool service companies and assumed it was just the industry standard. Then I found Caribbean. They are incredibly professional, competent and pro-active in maintaining my pool and the folks in the office are delightful and engaging. Love these Guys.
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Caribbean Pools provides excellent service in a timely manner, often scheduling service visits within a week and often sooner. Our pool ran into a myriad of issues throughout the season this year and I could always count on a prompt email response or phone call from Ruth. As a pool novice, I was happy to be able to speak with Paul who informed me of the ins and outs of maintaining a pool. Each time Jeremy came out to service the pool, he was professional, friendly, and efficient about his work. They even delivered accessories/chemicals when they came out for service calls, which was convenient and saved a trip to the shop. Would recommend this business and will be retaining their services again next season.
I just finished up my summer working with Caribbean and it is a great working environment with great coworkers. The whole staff is very helpful and the owners, Paul and Matt, are always striving to push the company forward and make the customers happy. The mechanics and technicians also are very detail oriented and they make sure that your pool is running well and spotless before they leave the property. I definitely plan on returning to work here next summer.
This is a top notch pool service company. I have used several in the area, and Caribbean is hands down the best. They return calls and emails very promptly. They show up on time and fully-equipped to perform repairs or upgrades, and the pricing is very fair. The customer service reps in the office (Ruth) are very polite and return calls with either answers to questions or estimates of when someone else will be able to respond. The workers are polite and perform work in professional manner and leave no mess behind. The weekly service occurs on the same day each week (with notice for changes of holidays), and at around the same time, and they leave the pool sparkling clean. In addition, if necessary, you as a customer can have access to the owner of the company, who has on several occasions spent an hour on the phone with me explaining various issues and solutions, once even while he was on vacation. Don't go anywhere else.
Paul and his son along with Ruth have been great to work with. Our pool has had some issues, and they have been able to work to knock down every problem that we have encountered. Bottom line is, I trust them and they are amazing at what they do. My family appreciates everything they have done to get our pool into shape!
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