Alexandria, United States
6211 N Kings Hwy
$$
+1 7036605966
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
okay store, had what i needed. very good with customer adittude. could help me when i ask for locate something and they had it in stock. easy to check out, clean store with clean people.
like
Office Depot 6211 N Kings Hwy, Alexandria, VA 22303
Office Depot needs to pay its employees more and staff appropriately. The people here are obviously overworked and angry, and it's affecting your customer base now. In my short time there to get fingerprinted, I heard employees snap at customers multiple times, and the man helping me with my fingerprints was complaining about how the company has a contract with the Census (to do their fingerprinting for new hires), and the company wasn't giving them enough people to be able to actually fulfill the contract AND run the business smoothly. 0/5 totally unpleasant experience. You can tell people aren't happy to work here.
The staff greet you as you walk in. They are always polite and ready to assist you. I am always satisfied with my copying job when finished.
Went into the store on July 11 2020 to help my elderly mother complete her fingerprints for the census application. The computer had to be shut down 4 times in the middle of doing the fingerprints. We were told by the young lady assisting us that the screen kept going blank. The young lady asked for assistance from almost everyone in the store and no one could help. Which was fine we were patient but the person that stood out the most was Dawn. I guess she’s supposed to be the Supervisor or Manager. No, she is R-U-D-E. A young man came over trying to assist us and Dawn told him “we got it get back over there and unload my truck”. All to tell us there is nothing else to do but shut it down because this is not their machine. After the 5th time we were able to complete the fingerprints and take the photo. We were just given a general card and told to wait for an email. I called today and spoke with Dawn and she still was R-U-D-E. I asked “Does the machine give some type of confirmation that the fingerprints were submitted“. I repeated my question 3 times to her, 3 different ways. She continued to tell me “That is not our machine, we don’t know” in a very hostile tone. This lady needs to be demoted until she completes some training in Customer Service, Leadership, and Conflict Resolution.
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