Albuquerque, United States
5501 Eagle Rock Ave NE A4
N/A
+15052962202
Absolute scam. We were sold a complete alarm and cctv system. After numerous issues we were told that it was not being monitored. This was two years Into a 5 year contract. This was not what the sales person told us and what we agreed to. The company was contacted and refused to cancel the contract. I would advise going with anyone else. This company is a sham and does not provide any support.
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Don’t buy any equipment from here or get any services. Will be locked without acknowledgement in a contract with Brinks 5 years , which their management is not any better. Don’t care about the customer only cameras they can sell you , that seem to have issues after a year and their service technicians have not been able to fix our system. Either pay the price for Vivient or AD&T for being on one system, where this company works as being named Capital , now Moni, and now, Brinks too out sourced! Have asked for my contract , no one can seem to find it??? Hmmmm....very disappointing how this company turned out.
I’m so sorry that I fell for this product and service. What a rip off. I’m paying 72 dollars a month for a service that should cost less than 40. They promised me 2 cameras and I ended up with 1 that doesn’t even work correctly. I’ve called “Troy” multiple times trying to get a second camera and all I get is promises that don’t come through. The tech who did the install, although a nice kid, was far from competent. I basically had to assist him with the install. He was kind enough to tell me that the so called free system which Troy told me was valued at over 1500 dollars was actually just a few hundred dollars. Bottom line is this is a scam. DO NOT BUY FROM THIS COMPANY
We just recently had our home built and being first time home owners who work long hours some times is nerve racking thinking about you're home being left with no one you know looking out for it. We decided to go with Alpha Alarm for the both the price and reputation it hold with their customers. Our tech was friendly and made sure we understood how our system works and even helped us with the smart phone app. I highly recommend Alpha Alarm to protect you're home and for piece of mind.
THE worst mistake I ever made. I got locked into a 4 year contract and pay double what I pay for my business alarm. The doorbell and backyard cameras DO NOT WORK. My system indicates the batteries are no longer communicating with the alarm system. Everytime I call customer service they blame my internet service and indicated they will come out to fix it for an additional50 service on top of the 80 I already pay them ever month. I am counting down the days until my contract expires. Don't make the same mistake.
Scammers and liars! Do not I repeat DO NOT use these people!
Alpha Alarm was great. After we signed the contract, we were able to schedule the install for the very next day. I think what really sets them apart from the other alarm companies in town is the technology. You can control everything from the app on your phone, and it is very easy to monitor. Also, they are local - so if you have an issue there is a local person to help you with customer service.
New home owners, do not sign up with them. They will sell your contract to another party. Who will then hike up your contract price! I am almost done with my contract and can't wait! For the amount you will pay for this, you can buy and install cameras. Which is what we should be done from the beginning. With no extra fees and peace of mind. The equipment doesn't work most of the time and will charge you to come out and fix faulty equipment. All the customer service reps are rude! Please stay away from them!
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