San Antonio, United States
10146 Huebner Rd
N/A
+1 2106140110
They showed me how to clean, and work the machine. Very helpful. Hopefully I’ll get some good rest soon. Thank y’all for the help\u200d️
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I called the office to schedule CPAP supplies. I was told by the lady answering That i needed to call the CPAP area, which is who I called. Terrible customer service and an attitude to boot.
There are a lot of other companies that do much better work
Horrible customer service! they claimed we had lots of patients need to be handled based on the order, and they won't tell you when its your turn due to short handed. Cmon, this isnt what customer wants to hear and we all know its just an excuse. One week after my insurance approval, even myself received approval letter from my insurance, they still claim nothing received. A Tony guy was not professional at all, so wondered how come this guy can answer customer' call and still having the job. Will talk to my Doctor and switch another device provider. Also highly recommend people talk to their doctors not using them in advance so you wont have to deal with them later.
Local office is good. Corporate office doesn’t keep their word or care about customers.
Horrible customer service.. came because I need my CPAP card read for my CDL Medical card appt. I've been here for over 30mins already and havent been helped. Listening to the receptionist on a personal phone call, then when she gets off the phone, starts talking about that phone call with a co-worker. Every time I ask to be help keep getting told "We'll be right with you" finally someone walked out from the opposite side as I am writing this and is helping me. Simple card download is taking over half an hour. Update: from the time my card was taken till I got my paperwork back was less than 5mins. 40mins total waiting for 5mins of actual needed help
They don't seem to care about people with sleep apnea.
Shout out to awesome customer service by LaToya at corporate and Melissa at the local San Antonio office. Excellent service by professionals! Thanks
Deli
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