Arlington Heights, United States
725 E Dundee Rd
N/A
+1 8007919458
Amazing customer service. I bought the Powersmart snow blower from Home Depot, Toronto and while loading the unit in my van after removing the packaging, I left the tools/hardware kit in the packaging. I noticed it only after 3 days. I wrote to the company and I was attended by Edgar. He just asked me the serial number and address. Replacement kit was shipped immediately and I got it the next day. Thanks Edgar.
like
Very very poor quality and bad customer service ever! My snowblower is still in warranty. I only used is several times and it doesn't work now. They said I have to add fresh oil from gas station every time I use it. Every time! That's not realistic!
Ordered 4 parts for a snowblower 5 weeks ago and received 3 of them. I have contacted them twice about the missing part and no reply. I can't recommend them.
The best customer service I have ever received. Stan Young is incredible. Try to troubleshoot with me over the phone, plus made contact with repair shop to make things smoother for me. I really appreciate the help.
Great product with the DB-7651 that I got back in the season of 2017 while living in the Chicagoland area. Both 17 & 18 seasons haven't been extremely heavy on snow, but when it came down I had no concerns about how I'm going to move the snow. When I first took it out of the crate I did have one issue with a tire that would consistently go flat and couldn't hold air to save it's life. Went to Home Depot, even though I ordered online. They took a working tire off the last remaining floor model they had and I was in my way. In January of 2019 here I somehow managed to snap the pull start cord. So thankfully it has the eclectic assist to jump the motor otherwise I would've been s.o.l. I will be contacting support after the weekend to find out how to receive a new cord as it is not listed under the replacement parts lovely of the site.
Either it's just this one particular blower i bought one year ago and have only use maybe five times since then, that's a total and utter defect or the machines are truly garbage along with your customer support!!!!! I HAVE HAD NOTHING BUT PROBLEMS WITH THIS PIECE OF JUNK METAL LUG since having bought this thing from the Home Depot this time last year. Wasted too much time alway trying to have it repaired due to a bad spark plug that came with this junk and now my axles won't turn, the belt inside the unit is off and both bushings that go into the side of the drive axle unit are just dangling; along with the entire axle shaft. I'm at the point with this thing to just throw it away and i'll never return to home depot to but another snow blower from them. I'm never buying or recommending this thing to anyone in life to ever purchase one of these cheaply built, faulty machines you guys build and sell. This thing is GARBAGE!!!!!!!! Oh, you all have a nice day!
Deli
The best companies in the category 'Deli'