Anchorage, United States
4700 Old Seward Hwy
N/A
+1 9075610381
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I would like to reach out to the Autozone crew that worked with me on the evening of 7/25/20. I worked in retail years ago and could see that the guys were very busy when I entered the store, so I saddled up to the counter and prepared for a long wait. I was pleasantly surprised when William approached me promptly, in spite of being engaged in other tasks. He sized up my situation, then made a recommendation. He asked if I could wait briefly while he spoke with an important account on the telephone. I agreed and proceeded to walk around the store and make a few impulse purchases. After the call, William called me back to the counter. He had found an affordable solution to my problem which also saved me from having to perform a difficult bolt extraction! He also insisted that we check the hardware and parts for fitment prior to my buying them. Sure enough, one of the bolts that had been included in the kit was not correct. Fortunately there was another kit in stock which he retrieved for me. We checked the fitment again and this time wwe had a winner. Thanks to the crew at Old Seward, I was able to get my car back on the road that very evening. Not only did William save me time, money and frustration, he also had a polite demeanor and a great attitude. All while juggling multiple tasks. I am an aircraft mechanic by trade and I wish he worked in our parts department! Thanks for your help guys!
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Good parts store customer service is always good and very helpful I have rewards with them so it's very rewarding lol. So far I got from them was oil changing stuff a blinker Bulb light and the club cause my vehicle was previously stolen. The 33 dollar club works and it had gotten stuck cause of it being winter. It was a bit squeaky so WD40 done the trick.
I LOVE this store. I've been going there for parts for my little TDI for a while. If there's a part to be had for a VW Turbo Diesel, it's here (helps that it's the main warehouse for the area). Staff are friendly, helpful, and generally awesome. If they don't have a part, they're happy to tell you where it is or how long it'll take to get there. Really appreciate the amazing customer service and the fact that I've never been dudesplained to about a part or car maintenance procedure. Goes a long way to winning my confidence, in general.
I had the GREATEST experience today!!! My 2002 Ford wind star van break lights and turn signal randomly shut down. I thought it may have been a bulb so I left on my lunch break to purchase some lights. After purchasing the light bulb from a very friendly and very informative about the rewards! I went to my car to fix my problem!!!! Only....I didn’t know how to change the bulb! I walked back in looking for assistant when Sir Hamilton found me. He looked very professional, the way he carried himself reminded me of someone from the 1950’s; a true gentleman. Hamilton took a look at my car and taught me how to change the light! Unfortunately that was not the problem. Hamilton suggested that we check my fuses. I had to go back to work but told him I would be back around 5pm, which I was:) He took the time to look at all of my fuses and to help me install some new ones. He was quite the gentleman, he held the door open for me and was very respectable. I feel VERY good about my experience with Hamilton and this auto store. This will be my new go to for car parts and Hamilton will always be the sales associate I perfer to work with. Thank you Hamilton for going above and beyond and for being So professional. Service like that in a world like this makes a very positive impact.
I love this store. I used to live near here and they were my go-to. I like to do the repairs and maintenance myself when I can. When I moved to another part of town I ended up going to NAPA since they were closer. I was replacing a headlight on a particularly cold day and was having trouble getting the old one off. I asked NAPA if the assist with replacing the part and they said no. So I returned the part and went across town to buy it here. AutoZone offered more selections to me along with the assistance to get the light replaced. I am very happy and will always drive out of the way to support this store.
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