Anchorage, United States
7950 King St
N/A
+1 9075227757
Poor customer service - paid for window in full that when delivered was not constructed correctly - the dimensions had been reversed. They apparently rebuilt it, repaired but expected me to pay for another full window. I still don't have either the window or a refund.
like
Terrible service. I called three times to get an idea of the cost for Marvin windows. Once I spent 15 minutes on the phone with an Employee who worked from out of state. She didn't know how to figure out the quote and never called me back. I never got any replies or callbacks despite promise to do so. I don't recommend them they can't even keep their office working at all.
Helpful staff who are always friendly and will go the extra mile to assist you
Very professional and they sell great products. I was fortunate to get a customer in on their triple pane window special last month and will be watching out for it again next summer.
Wow. SO extremely disappointed with Summit Windows and Doors. Used them once before for a simple project (and cheap) to replace a wood window sill and had no issues. Flash forward a year later and we went to replace EVERY door in our home. We ordered and PAID IN FULL in September. Doors came in mid-October. Summit couldn't organize a date for drop off of my old doors. I checked on weekly to see when their shop could get me in. I kept getting the run around on why they couldn't fulfill their obligations. By mid-November I was getting a bit aggravated. I continued weekly communication with them and never got any date offerings AT ALL. Without them being to fulfill their obligation to Run and Match and deliver, I just decided to take my doors as is and fix them myself. Come to find out that they didn't have all my special ordered doors in stock. To sum up, Summit uses their \lead times\ to buffer their mismanagement of time resulting in the little man getting pushed to the side while they fulfill orders from large customers. In the end, I wasted 3-months of my time waiting on my product to come that I never received. I did get a full refund.
Deli
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