Levittown, United States
49 Twig Ln
N/A
+18006217387
I moved from Orlando, Florida to Alexandria, Virginia and I was not driving for my move. I took the Amtrak auto train so I knew I needed to find a company who could transport my two cats. I requested quotes from quite a few companies and Animal Away was one of the lowest quotes from “legitimate” pet transportation companies. There are a few sites out there that I wasn’t sure about. This was my first time using such a company so I wasn’t sure of the process. All in all everything worked out well. My cats stayed in boarding for a couple of days before they were transported. The company doesn’t transport on weekends. The cats were transported individually in large crates. Luckily I could fit the crates in my car and I have a large sedan. They appeared well taken care of during the transport which was with United Airlines. The only thing I would have like to have had a more itemized receipt of the total costs. All in all I would recommend the company but be prepared for the expense (over 2K) to transport two cats plus 4-5 days in boarding before transport. I had to provide food for them as well. I also didn’t get to keep my soft carriers which I used to take my cats to meet the transporter. Supposedly the airlines don’t allow them, which I didn’t know nor was told. It’s fine they’re replaceable my cats aren’t.
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Susan is awesome. She brought our boys, Ben and Jerry to Tokyo and back to Nashville without a hiccup. She understands how important these family members are and treats them like they are her own. Thank you, Susan. You’re a complete professional and we highly recommend your services.
Was great, until 6 years later...I had Animals Away transport my cat from Houston to San Juan Puerto Rico. All of the transport when smooth in 2014 and everything was fine. However in 2019 I received a notice from a collection agency trying to collect on behalf of Animals Away. I contacted them regarding this issue and they told me I had no outstanding balance and they had no relationship with OMEGA RMS collections. Yesterday, Feb. 2020, I received an adverse action on my credit report from OMEGA RMS citing a collection on behalf of Animals Away. I contacted Animals Away again, including screenshots of my credit report. They told me that it wasn't their problem, and that I needed to talk to their financing company. I asked what company that was and they said they couldn't tell me. They then insinuated that I should have records from 2014 regarding this transaction (while Animals Away apparently does not...) and also implied that I DO owe them money by virtue of the fact I was willing to settle the paltry 600 we are quarreling about. Despite telling me I owe them no money, Animals Away has been extremely difficult to deal with regarding this issue and also extremely unprofessional. Do not deal with them, they don't keep records, they use an AOL email address (which is another sign of a tiny tiny business) and they won't respond to my requests for them to contact the collections company and tell them to stop.
Susan is absolutely the best. We shipped Anzio, a 130 pound 3 year old Rottweiler to Frankfort, Germany to met up with his owners (Nick and Emily). Nick is an Airman recently assigned to Ramstein and Emily is my daughter. The kids researched all the shipping options and decided to use Animalsaway. I didn't question their decision, and I did as they requested. Susan and I worked out details and Anzio made it safe and sound. Again, Susan many thanks. We got two happy kids and a happy Rottweiler. Thank you.
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