Ann Arbor, United States
2601 Jackson Ave
$$
+1 7349946437
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
I like shopping at the Ann Arbor, Westgate, Staples store. The staff are friendly and helpful. More so than on my previous visit. A sales associate David R helped me, he was very knowledgeable about the products. I purchased an hp computer. Both David and the Lady at the help desk were both pleasant and helpful. This store is easier for me to come too
like
So I went in early Labor Day looking for a printer for my boutique. After waiting for assistance, the two people helped we were not knowledgeable about anything I needed, both the associate and tech were over talking and cutting me off not listening to what I needed, which led me to buy a printer I couldn’t even use. After working with the printer at my store for over 2hr, reaching out to hp virtual assistant I became angry and frustrated, I called the store. I was helped by David J. He was very knowledgeable and gave me a lot of reassurance over the phone which led everything to being ok. I went back to the store, he asked what I need the printer for and what will I be printing, I told him barcodes , he led me to 3 different printers that would assist me. He also educated me on the Avery labels and the different between ink and laser. I needed up buying the most expensive printer only because I’m able to get 5000 pages worth of ink vs 200-600 with the other printer. He taught me how to change my ink cartridge and how to handle the toner pump. If anyone in there needs a paid vacation or a raise it would definitely be him. I didn’t feel rushed or shooed with him. He even repeated himself and reworded statements and gave analogies to help me understand things better! He also recommended the 4 year warranty which At that point he had my trust so it was sold!! David J saved this customer!!!!!
If you make an online ‘same day’ purchase order, after 2 pm it’s not available until up to 8:30 pm the following day- a 30 minute window before the business closes. In my experience, if a ‘same day’ (after 2 pm) order is delayed 24 hours after the order is placed, you won’t get any notification of the delay. My recent print services order turned out horribly. I received a follow up call on my order advising there was an issue with my image that wasn’t detectable when creating the order or on Staple’s end but was resulting in a distorted product. I’m promptly complied- supplying 2 alternate images. I never heard anything back and assumed the issue was able to be resolved. I called to follow up on my order’s at EOB on the order’s guaranteed date and learned it would not be available for pick up until the following day. I also learned that there was an issue with one of the printers, resulting in a delay for my order and others. Customer service was okay. I sincerely appreciated the initial call informing me of the issue but I’m left wondering if I ended up with the initial botched order- I can tell from the images that the ‘back up’ I supplied was not used. While I recognize that quality can be subjective, a print shop should have foresight as to what is and isn’t worth a customer’s money. I wished I would’ve be contacted, informed there was an issue with my print that would impede it’s quality and been done with it. I would’ve been frustrated that my order couldn’t be completed but thankful that I didn’t waste time and money. In reality, I waited over a 24 hour period for a same day, time sensitive, order that was meant for the garbage. Now I’m taking my order and business to another local shop in town. I won’t be back for business again.
Staff is helpful and kind! Place is clean, they have a lot to choose from, and whatever they don't have you can do an online order for it and I'll have it there very shortly!
What a sh t show. Must have hired all the Kmart managers. They moved the printing paper from the front to rear so you are forced to walk through the store. Security staff are rabid and grim. I walked out of the store feeling violated. Never again.
Deli
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