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Bray & Scarff

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Annapolis, United States

brayandscarff.com
Appliance store· Countertop store· Washer & dryer store· Cabinet store· Kitchen remodeler

Bray & Scarff Reviews | Rating 4,5 out of 5 stars (5 reviews)

Bray & Scarff is located in Annapolis, United States on 2087 West St. Bray & Scarff is rated 4.5 out of 5 in the category appliance store in United States.

Address

2087 West St

Phone

+1 4438082971

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Assembly serviceService guarantee

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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Elaine Weiner-Reed

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When my washing machine broke a couple weeks ago, I called Bray and Scarff after being told by another appliance store that I would have to come in in person. Thank goodness for this store and for Mr. Ron Hutchinson, who helped me select and purchase my new washing machine over the phone, and miraculously we were able to set up delivery within a week. He was responsive, professional, competent, and courteous at all times. Amazing! What wonderful life saver - especially during 2020. Thank you, Bray And Scarff - Columbia MD! I will be calling you for new kitchen appliances in 2021. Happy holidays and keep safe!

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Seth Mespelli

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Updating my review because the purchase and installation process through this location really is excellent. We had an issue with our range when it stopped working and had a rather arduous experience trying to work with the service department trying to get it repaired through the warranty. After 45 days of no oven or stovetop (thank heavens I'm nursing and don't need to boil bottles), they took the broken unit and replaced it with the floor model from the store. I don't know if the issues were solely Covid-related on the manufacturer's end, or what, but the bottom line is that we now DO have a working range and for that we are grateful. More transparency and follow-through on returning calls are *definitely* needed, especially from the service department. Buyer beware--purchase and install are great, but don't bother with their warranty. Just go with the manufacturer's policy, especially during Covid.

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Michael Walden

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My wife and I were in need of a new washer. We live on the Eastern Shore of Maryland and due to the convenience of your Annapolis store we called and talked to Annie Catalani who invited us to come visit which we did. Annie was the ultimate professional. She knew the products from her years of experience in the industry and she was just so nice. It was a wonderful buying experience. At the end she went line item by line item over the order to make sure we knew what we would be billed for and the details of the delivery. I might add we rarely ever purchase extended warranty with a new appliance, but Annie reviewed the Bray & Scarff policy of having some of the monies returned as future store credit if we do not need to service during the warranty period. She explained and we saw the value of the offering. Today, the washer was delivered on the exact date and time committed by Annie. Two very courteous and professional employees made the delivery and hooked up the washer - Terrell and Stephen. I was surprised they even did some test cycles just to make sure all was working perfectly. The excellent buying and delivery experience will assure we will always think of Bray and Scarff for any future appliance needs.

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Gene McCarron

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Our new GE Profile refrigerator was delivered on Saturday, 1/9/21. The 2 men who were here did an outstanding job bringing it into our house and installing it into our kitchen. I would like to commend these two for how well and efficient they were. Kudos to Kevin and Elber for their professional skill at getting this job done so well, from start to finish and in such a short time. Much thanks to them. And thanks to Bray and Scarff for reliable service and on time delivery. Gene McCarron.

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Jo Ann Mccann

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Great service makes all the difference! Despite all the Covid19 craziness, we needed to get a new freezer. Bray & Scarff made it so easy. I went online and looked at a couple of different kinds, then called the store. Tom, our sales rep, walked me through my options and promised a delivery on Tuesday, right after the holiday. I could check online to see exactly when the delivery would happen minute by minute on our delivery date and the guys were right on time. They were competent and professional. The install was a breeze. Later I had a hiccup with the rebate firm and called Tom to see if he could help. He got it taken care of in record time as well. I would recommend Bray & Scarff in a heartbeat. We love our new freezer, and really appreciate the excellent customer service!

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