Annapolis, United States
1955 West St
N/A
+1 4102665880
Wheelchair-accessible entrance
Never a complaint regarding the quality of their dry cleaning. Always very professional in their interactions. First-rate overall.
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I went here for the first time last week. When I lived in Austin, I used ZIPS a few times and was happy with their service. Last week, I picked up my clothes from here and wasn’t thrilled with the results. I came back a few days ago to have items dry cleaned again since I needed it done quickly. Unfortunately, my shirts turned out terribly (see one of them below). Wrinkles and creases everywhere. Even worse, when you go to this location, you can see some employees in action and can observe quite clearly how little effort they put into dry cleaning these clothes. I will never use this establishment again, or likely any ZIPS for that matter.
I understand if you have to change stuff due to COVID, however if you all are not going to offer same day service; 1) Update your website to reflect that. 2) Put signs at your cash registers explaining it. 3) Have employees tell people BEFORE taking there money! 4) Update the ticket to have the correct due date on it. I would have left some stuff but not all of it, and you would still have me as a customer in the future. However I do not trust companies that are not honest, and having to figure out what to do for tomorrow at the last minute makes me never want to use you all again.
I've been their customer for a couple of years now, they've been always very nice and never late or losing garments, I usually deal with Rick, he's always very calm and professional and has great customer service skills, they will definitely keep my business although I have a dry cleaners much much closer to my house now.
They still had a dress that I brought in for alterations last December.
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