Apache Junction, United States
3755 S Royal Palm Rd
N/A
+14809839101
Absolutely the worst customer service. Garbage trucks missed my house (again). The lady at the center told me it was my fault because either didn’t have it out in time or my lid wasn’t closed. Clearly I had it out in time since everyone else’s trash cans were out and full. Also my recycling was taken, but not the trash. Also reminded her that I don’t have a lid because her drivers broke it off over a year ago and they still won’t replace it. She told me “too bad. I can’t guarantee someone will be out to pick it up. You are going to have to wait.” WHAT. So this is entirely my fault and not possibly just a mistake the driver made? This is RAD customer service.
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My experience.......... The picture is the location of the door to the business office. The customer service was phenomenal! I was in and out and greeted with the friendliest of staff who had me in and out in about 5 minutes with a receipt. The yard was impeccably clean and easy and safe to maneuver your way through to the office. Ive always had outstanding experiences with drivers in our neighborhood with driving safe and being courteous and cognizant of their responsibilities being part of our lives. Regardless of who owns the checkbook that signs the paychecks the people are awesome and always have been as I've used them in personal and business. Thank you RAD.
I just needed to check the post holiday pickup schedule, and saw their ratings, it made me feel bad enough to compel me to write a review. I've had RAD for 9 years straight now. (Residential, county island, mesa) They always come out. They always pick up my trash. They left me a note ONCE in 9 years because my cans were too close together for their grabbers to be able to effectively grab them, and they asked if I would heave more space between in the future. Its a 4 star instead of 5 because, as others have mentioned, communication can be a nightmare. I think they could use an answering service or something to help with call volume and message taking. Otherwise. I've literally never had a problem eith them in over 9 years. Not sure why they get so much flak. I think people are too bored if they're getting online to leave bad reviews for a garbage company. (I wish my county island had recycling. This isn't a RAD problem, this is a funding problem)
What's up I spend all this time separating my recyclable and for the last month Right Away Disposal is throwing all recycling in trash truck. They are not even sending a recycling truck out anymore. What about our earth and keeping it clean.
50 to dump a washing machine and old grill. Most expensive transfer station I've ever seen. I'd really like to know which politicians they pay to allow such high rates.
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