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Apple West Town Mall

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Knoxville, United States

apple.com
Electronics store· Computer repair service· Mobile phone repair shop

Apple West Town Mall Reviews | Rating 4 out of 5 stars (8 reviews)

Apple West Town Mall is located in Knoxville, United States on 7600 Kingston Pike. Apple West Town Mall is rated 4 out of 5 in the category electronics store in United States.

Address

7600 Kingston Pike

Price range

$

Phone

+1 8658242507

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

...
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A

Andrew Leighton

Covid precautions easy. Staff keeping people informed. Great service buying a macbook.

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Rachel S.

They’ve done a really great job accommodating social distancing measures in this store. Really friendly staff and knowledgeable support team at the Genius Bar.

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Katie Carey

Went in for a factory default, my screen wasn’t working properly. My phone was still under warranty. The woman was somewhat nice to work with, but would not tell me what tests she was doing on my phone. They said they’d repair the screen, so I left my phone there. When I went back to pick it up they said there was “water damage” and they couldn’t repair my phone. This was impossible as the LCI (liquid contact indicator) was not even set off. In addition to this, they gave my phone back with completely different problems that I went in for, and even sent me a receipt saying the repair was completed. Upon calling a supervisor at apple, she said that the repair report said absolutely nothing about water damage and stated the phone was completely repaired. Unbelievable.

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Jordan Scott

I had an appointment, and after seeing the social distance setup, I would highly recommend one. They’re being very cautious (appreciated), I went in for a cracked back glass and damaged screen on my phone and I also wanted to purchase a few things. The Genius, Chris, got me setup with my replacement phone and helped me get all the other things I wanted. In and out in under an hour.

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Lori Maze

Count the number of apple employees just standing around! I needed an email problem solved on my new 3,000 plus computer but was told there were no appointments available for a week. I definitely won't be buying apple products anymore in the future!

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Seth Ewing

Drove two hours to get repair done on my AirPods that were still under warranty. The gentleman was very nice but proceeded to tell me that the reason they wouldn’t connect was because the individual air pods had different serial numbers and they probably got mixed up with my old first gen air pods (unlikely). After some digging it turns out that the individual air pods do have different serial numbers from the factory. To make it worse he told me, that I should take them back to the Target I bought them from. Only reason for two stars is because I contacted Apple directly and they resolved the issue. Do some research on your issues before you make a trip into a retail store.

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Michael Ring

Made an appt for 6:30, but was told that I could stop by earlier and they would try to fit us in. Needed a battery replaced on a MacBook Air 2017. Drove two (2) hours from Chattanooga. Arrived at 2:45, got checked in, waited three (3) minutes and was told that most repairs required a minimum of 24 hours, but since we were from out of town, they'd help us out. Told to come back within two hours. Got a call within 20 minutes to tell us the job was complete. Yahoo! We let the manager know how awesome and accommodating her team was. To the team of geniuses at The West Town Mall: You totally came through for us and it's greatly appreciated. You're the reason why we continue to purchase Apple products. Thank you again; much appreciated!

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Jon Luke

Nice mall with wide variety of shops. Mask policy optional, which didn't make me feel safe. A vape store has moved in...usually the kiss of death for a mall. Fingers crossed it stays so nice.

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