Arlington, United States
1550 Tech Centre Pkwy
N/A
Wheelchair-accessible entrance
This company has been my provider for the last 4 1/2 years. I am literally “force” to have them, as my apartment complex gave them “exclusivity” to be the only provider. They hold a very high deposit for a YEAR (90) even if you have excellent credit (above 800). Their transfer fee is very high as well (65) specially to have you all day at home waiting (before pandemic) for the technician to come and him not even have the courtesy to at least text you to let you know that the transfer is done. Company doesn’t work on weekends, so if you were notified late to move (my case) and they are already booked, be prepared not to have warm water or heater. But in top of everything that I stated, what made me leave this review is that my entire building was recently affected by a water tank accident in one of the apartments (NOT MINE) and as a consequence we were without gas for 3 days. I kindly asked for at least a credit (the first and only time I have ever asked them for a credit) and I was told the company doesn’t cover damages. We as an entire building did not damage their property, this is responsibility from the owner of the apartment complex as their old water tank exploded. This seriously tell me that Atmos no nothing about keeping their clients and growing their business, and I can tell the business is going down the hill. Just by my experience and the reviews you see here so far. Do not choose this company!
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Absolutely disgusting company. Their customer service is some of the worst I’ve experienced. It’s unbelievable that they are able to stay in business with the way they treat their customers. Their reps are spiteful and rude and instead of helping me they argued with me and then disconnected my service without my permission. After disconnecting my service I requested my 90 deposit back. They denied taking a deposit for the account and refused to refund my money.
I could smell a gas leak on Halloween night. We called their emergency line and someone came out and turned off our line. He said that once we got a plumber out to fix it they will come right back to turn it on. Wrong! Call the number back and all they say is we have to have a city permit...city isn't open until Monday and they won't send someone out for a permit same day... Everyone here is sick!!! Including a type 1 diabetic and my elderly parents. We need heat in the house, showers etc. Absolutely worst experience ever. May I speak to a manager or something? I feel this is an emergency situation. Everyone is really sick. No...no management here. Maybe someone will call you back in 24 hours... Maybe? Is that really the best you guys can do? This isn't right at all. Don't use this company.
Meters are rigged looking for more people to come forward to look into legal action check your bills record your own meter readings
Never received my deposit. also check the meter reading with your bills.
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