Arlington, United States
2818 Washington Blvd
N/A
+1 7033511212
DeliveryIn-store shopping
Oil change
They take extremely good care of their customers, even the ones who buy cheap, ancient, and probably low-margin vehicles. I would definitely buy from them again. They had just the car I wanted, at a very good price. Even though what I was after was a fairly cheap, old second car, they provided excellent, friendly service that made the purchase process pleasant and simple. They even delivered the car to my home. The car itself is in excellent condition for its age. I actually bought the same model, year, and trim line new, then sold it several years ago when my family didn't have a need for two cars. This one shows less wear now than the one I sold six years ago. Being a 14 year old car now, it was of course sold without a warranty. Disappointingly, the check engine light came on within the first week, due to a failed sensor. Despite the lack of obligation on their part, Joe, Isuge, and the rest of the team got me in promptly to determine why the light came on. Then they had the replacement part ready the following day, picked it up for the repair, and dropped it off fixed and with the new permanent plates installed. All at no charge. Then, it happened again. This time, it was the catalytic converter, a substantially more expensive repair. Without any hesitation or complaint, they took care of everything again, complete with pick-up and drop-off of the car at my home.
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Recently I bought a car from Japan Auto Service. I came to know about Japan auto service from my office colleague and my colleague highly recommended them. As I was looking for a used car, I was a bit skeptical at the beginning. Anyway, I went there and bought my first car. Their customer service was excellent and I would say I am happy with my Honda CR-V, 2011. I am living in Maryland, yet Japan Auto Service took care of my Maryland inspection part. I would definitely go for 5 star for Japan Auto Service and highly recommend this shop for car buyers.
I had.a great experience buying a used car from Japan Auto Services in November 2020. They were so friendly, communicative and accommodating throughout the process, even providing helpful information and flexibility as I navigated taking out a small loan with my bank. The pricing was very fair and they took care of the registration process with the DC DMV. I would happily work with them again!
Highly recommended!! We have bought a car recently. The maintenance was perfect and they gave us a clean car. The service was perfect.
Sold my car to them before my move. Friendly, candid and competent staff. They let me use my car until shortly before my move, paid in check in advance, and made the paperwork of title transfer very easy for me. Title transfer takes so much time now due to DMV closure as a result of COVID, so this was a great relief. Great place to sell your car, especially if it's the last minute.
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