Arlington, United States
3301 E Randol Mill Rd
N/A
+19726023303
Baylie, up front, is very professional, helpful and efficient. The people in the warehouse try to do as little as possible and seemed bothered when filling my rental order... INVOICE #: 72736-1 CUSTOMER #: 61874
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The tent was fantastic, unfortunately the fans and lights connected the day before and not tested on-site caused unnecessary stress the day before the event. Contacting them on Saturday was like pulling teeth. 3 1/2 hours after I called, I finally received a return call. On Friday, I called and explained the situation about the fans and lights and was given many unsatisfied answers. Bottom line, according to them was that everything worked because it was tested at the warehouse and I would have to pay 150 for them to come out. Even though I told them that the employees did test the property on-site. After the event, I made them plug them in and they verified that they were not working. Their customer service is very poor, because for the money I paid, they should at least want to resolve issues and want their customers to be happy. My advice to anyone who simply must use them, please have everything tested and inspected before they leave. And please read reviews of negative posts, because they tell the true story of what happens after the event and shows how poorly they deal with you once they take your money. I wish I would have read Lauren C. before choosing Peerless. Also, they did a poor job in refunding me for the lights and 2 fans, they should have also given me the 150 they would have charge to come out and test the equipment, especially since they were wrong. They had the audacity to offer a 100 in-store credit which they can keep, because I will never use them again or refer anyone their way.
I was very impressed with the crew who set up the tent! They were timely, professional, knowledgeable, and very mindful not to hit my sprinkler system, which is something I wouldn't have even thought of. The tent really set the party scene off beautifully! The gunmetal cocktail tables were beautiful. The black cocktail stools were a bit worn, which is the only reason I'm giving 4-star instead of 5-star, but they worked just fine and looked nice. I would definitely use Peerless again.
No Doubt ...They're are the best in the business..
Working with Peerless is such a joy and they go above and beyond to be helpful and responsive to any last minute issues you might have. Dawn & Ray and their Crew, (shout out to Juan!) were wonderful to work with and dealt with crazy weather issues to boot! I highly recommend them for your next event!
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