Arlington, United States
201 E Division St
N/A
+1 8178010555
This company is horrible and not professional at all! I used them last night for a simple tow and they said a one hour wait which turned into a six hour wait ( only because they take the money before getting their service) . The lady that answered the call does not call to inform you of the time the tow will arrive you have to constantly call her which is poor customer service. Then when you continue to call she just apologize to you which in so not acceptable to her people who are stranded in an area waiting for six hours. I was extremely upset with this company and their service. The only reason I gave it one star was because the truck drivers was extremely nice and friendly unlike the company! I will never use this company a hand I hope that if you do you don’t have to wait six hours like I did! From a very unhappy customer!
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Well to start AT&T has a service they provide for customers with towing needs. Call them and they let me know Sterling Towing will be coming but before Sterling Towing would come out. I had to cough up 108 for two flat tires. I just had the vehicle towed the day before so wasn't understanding why this company needed skates to tow my truck when the other tow company didn't. I have worked at dealership and i know what skates are used for but my truck was drivable. They refused to come out without the money. Finally I paided and ask the driver does he need any special equipment to tow my truck and he clearly said NO. I took pictures but if anyone asks me who i suggest for a tow i will say don't ever go to crooked Sterling Towing and Recovery.
I had SUCH a great experience with this company in comparison to other local company (beards was the worst). They took great care of my vehicle, were super patient with me, and even let me sit in the AC while they put on put my TAG on! Great customer service! So great, that I actually sent them some take-out dinner :). The best, for real.
We had to have our car towed, and I had no knowledge of a reputable towing company, so I pulled up Google and Sterling Towing was my second call and the one I went with. Everyone was very friendly, helpful and professional. Jackie, with the great laugh, David, who towed the truck in the pouring rain, and Carlton, who answered my call to compliment them on great service. It was all handled in about an hour -from first call to the truck being back at home. GREAT, GREAT service and I highly recommend them. Thanks Sterling fir such wonderful customer service!!!
Very professional employees & timely service! I have used this company several times for towing, lockout services and jump starts. I have shopped around but Sterling Towing has always quoted me the best price. Highly recommended and of course, I will be using them again if needed!!
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