Arlington, United States
4311 S Bowen Rd
N/A
+1 8174190000
This car wash is EXTREMELY UNETHICAL and UNPROFESSIONAL. On Halloween, I took my Land Rover to get a wash - we actually purchased the 27 wash. As we went through the car wash, we heard this LOUD POP! on the top of the vehicle. We thought it was extremely strange. We went to get our car dried but quickly realized we didn’t purchase that service. We ended up leaving and when I got home I realized that the top part had been ripped off by the machine overhead while in the car wash - thus, the LOUD POP! We went back to this establishment and spoke to the manager - Juan. He said he had found my part and viewed it on the cameras inside the car wash and that they were liable and that they would pay for the damage. I filled out a damage claim report and he said he would be in contact within the next day. Literally, a week passed by with NO ANSWER! I kept calling everyday until I finally got an answer. Juan said he would cover the damage sustained to the vehicle and to send him a quote of the damage done. After sending him the total damages from the Land Rover dealership - he didn’t respond. He had one of his workers - which is extremely unprofessional - call me to tell me they had reviewed the cameras again and that it was not their fault!!!! The first time they reviewed them they told me they were liable and it was their fault and now they are telling me that they are NOT after receiving the 1,200 quote! This place of business is extremely unprofessional and unethical and I will be reporting them to the BBB! If you have a car - and expensive one at that - DO NOT TAKE YOUR CAR HERE!!!!!! There is a better car wash off Little Road by Starbucks!! In addition, my baby was in the car and I’m lucky that nothing else happened! This place is a scam and I feel sorry for the people working under such poor management.
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Love this car wash. They do a wonderful job on my SUV.
What an stress free experience! They really make sure to focus on every detail! I was treated with respect, and wasn’t over sold. I really appreciate the professionalism and expert service!
Great place to wash your car and have it detailed. They give you the VIP treatment as a customer. The sales people are very helpful in helping you decide on what type of service to choose from and detailers do a fantastic job cleaning your vehicle. I would like to recommend this place to anyone wanting a great place to have your car washed or cleaned.
Deli
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