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Xfinity Store by Comcast

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Arlington, United States

xfinity.com
Internet service provider· Burglar alarm store· Cable company· Security system supplier· Business to business service· Cell phone store· Telephone company

Xfinity Store by Comcast Reviews | Rating 3.5 out of 5 stars (5 reviews)

Xfinity Store by Comcast is located in Arlington, United States on 1515 N Courthouse Rd. Xfinity Store by Comcast is rated 3.5 out of 5 in the category internet service provider in United States.

Address

1515 N Courthouse Rd

Phone

+1 8002662278

Accessibility

Wheelchair-accessible entrance

Open hours

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P

Paula Moon

Awesome customer service! I had an error in my bill as the result of a STARZ trial subscription and was somewhat flustered with the situation. Nick (Billing Dept.) resolved the issue quickly, calmly, efficiently, professionally and completely.

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Rich Shea

There store was definitely ready for Covid 19 with masks, spacing and cleanliness. Their was also a person at the door to manage the entry and assign me where to go. I was there only to exchange my box so it only took a couple of minutes. I did speak with the rep about there wireless phone service. I found him to be very knowledgeable and not pushy at all so I feel comfortable asking questions. Everyone was very friendly and honestly seemed happy to be there which was refreshing coming from a cable company.

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Dija Virginia

Not professional in terms of customer service. I would give zero star but I have to give one to write my review. I had a problem with the internet. And I contacted the same lady who helped me when I renewed my service (Aminata Marsh) and emailed her, since she said that we can contact her if we have any concern, but she emailed me back after i reminded her of the email I sent to her. She apologized and said we will schedule a time to call me to see what is the problem. We did schedule a time but never called back. That is so unprofessional! I went to the store to discuss my issue. She saw me and am sure she remember me as well. But she did not care. Not responsive.

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Alex Navarro

Store was efficient and followed covid protocols. Prices are outrageous, however, and increase every year.

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Agnivesh Mishra

These folks just don't value loyal customers and will throw whatever excuse they want at your face in selling their services. I was extremely disappointed with my interaction with the store manager Walter who seemed very uncooperative, apathetic and unreasonable. He just didn't seem willing to help a customer at all, who has been loyal to the company for over 4 years now, and when I asked him if I could talk to a supervisor he just bluntly said \I'm the store manager and there's no one else higher up you can talk to\ and that's it. I'm astonished xfinity at how you punish loyalty to your company. You guys seriously need to do some serious thinking on how to treat your loyal customers better.

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