Lake Arrowhead, United States
28150 CA-189
N/A
+1 8003369867
The house we rented through this company is far and away the worst place we have ever stayed. They state very clearly on the website that the house has WiFi, but of course once we got here, it doesn’t. We understand that houses up here don’t come with AC most of the time, but we have rented houses in the summer without AC and they ALWAYS have plenty of fans. This house has 2 very small fans capable of only cooling off a small part of a room, one of which is clearly from the 70s and is up safe for kids. Mind you, this is a house that supposedly sleeps 9 ppl!!!!! Once we rented we got a list and had to bring our own sheets, towels, trashcans/bags, toilet paper, paper towels, etc. The house has had zero updates since the 70’s (which we knew from the pictures) but the furniture is the same way. The mattresses are all old and have stains on them. The sofa is broken down. All the furniture is stained and disgusting. It’s like you swinging uncle created his bachelor pad in the 70’s, continues to live here but never updated the place and now it’s 2020 and things have gotten out of hand. Plus, the master has owners clothing in the closet and the bathroom has the owners toiletries in the drawers, complete with a hairbrush filled with hair. We are uncomfortable and it’s just super gross And all of this is costing us 450 a night in the middle of the week (so not even weekend rates) Don’t even look at their website. The descriptions lie and this company has ZERO idea how to maintain a rental property. I would not trust any of their properties!!
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We stayed in one of the cabins. It was in terrible shape, downstairs refrigerator had mold in it . Floors in bathroom felt like you were going to fall right through. Also we were missing 1 of the lake passes. The worst thing ever was the bbq was so dirty with grease it literally caught on fire!!!!!! We would never rent from them again!
I am a local realtor in Lake Arrowhead. I had a purchase go sideways and take longer than expected. My clients and their children were out of home for 2 weeks. Jeanette worked with me, my clients and one of her clients to get them a short term stay until escrow was resolved. My clients loved the cleanliness of the home and the professionalism of Jeanette and Arrowhead Retreats!
Great house and property.. however the amenities promised did not work. Paid extra 200 a night for hot tub that never work. Sent maintenance men to come but they couldn’t fix it. Wouldn’t change us properties to a house with a working hot tub nor will they give a promotion/ offer for next stay at their properties for the inconvenience!! A waste of 600 dollars!! Won’t be returning due to poor customer service
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