Shelby Township, United States
46511 Van Dyke Ave
N/A
+15862542000
I dealt with Adam McQueen and made a purchase to carpet the entire house, main floor, upstairs and basement. The entire process was fantastic from making the purchase all the way to installation. George was the installer and I'm very pleased with his work detail and the finished product. I'm extremely satisfied with the outcome and would highly recommend Art Van Flooring in Shelby Township MI to everyone.
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This place is a joke. I got my carpet installed a month ago my wife and I went there and picked out the roll of carpet and were very happy about it because it is our first home as we just got married. When it came time for installation they ran out of the roll and used bits and pieces to finish up the stairs in my living room which looks like a hack job. They didn't have enough carpet! How can you come out and measure my rooms where the carpeting needed to get done and run out and not have enough? Then they tried pawning off some similar looking carpet for my stairs and bringing in the roll without me knowing. I argued for 4 days until they agreed they would discount it before they installed it. After taking arguing to discount the carpet that was cheaper then the one I paid for they said they would take 200 off. I am still waiting for my 200 refund on the carpet. I have never experienced poor customer service in my life not even a phone call back nothing and I work in the sales world. This will be the last time I will ever go to them. Trust me pay a little bit extra and go with someone else like Home Depot or any other carpet place.
I ordered new laminate flooring for my kitchen, dining room and hallway, as part of remodeling my kitchen. It took over 3 weeks for my flooring to get installed. I made prior arrangements to have my old flooring removed. When the installers arrived, they complained about not knowing about the removal. The installers were not very professional. They reeked of smoke, and clothing looked dirty. They asked if I had tools that they can use, and if they could use my broom to clean up. They weren’t able to complete the job the same day. They left at 3:00 because they had stuff to do. They came back the next day, Sunday, to complete the job. They broke some of the floor and base molding when removing it. They told me that my contractor can replace the missing moldings. The contractor is not responsible for their negligence and I now have no molding in certain areas. Despite having the area measured by Art Vans, there wasn’t enough transition strip for the large entryway between my dining room and living room, and it had to be ordered. I have been waiting since the beginning of November for the transition strip to come in. After multiple phone calls to Art Van customer service, I’m still waiting. When it comes time to replace the carpeting throughout my house, I will be going elsewhere.
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