Aegis Technologies

Dean Nixon

I requested a service from Aegis technologies to fix two TV remotes that weren't working. No trouble shooting was done over the phone, I was told a technician needed to be called. They only do service calls Mon-Fri 8am-4pm with minimum 2 hour windows, so if you're a residential customer, yes they expect you to take off work to wait for their technician. I was then told that the next available appointment that wasn't mid day, was two weeks from then. So, I went two weeks without being able to change the TV channels and then my appointment comes around and of course, he was late. The technician gets there and immediately realizes two \emitters\ were out of place. He quickly places them back in the right spot, tests the remotes, and says he's done. He showed up and left the house within 15 minutes. Maybe took him 5 minutes of any actual labor, not including just walking around the house. Then I receive an invoice for 198. 75 for the trip and 120 for the labor. Upon discussing the invoice with the finance department, I was told by Anna and Mark that the invoice is completely valid and that there was no room for discussion. So, I paid 198 for 5 minutes of service that I had to wait TWO WEEKS for. This company is a scam.

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