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Exchange Bank & Trust - Atchison

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Atchison, United States

myexchangebank.com
Bank· ATM· Check cashing service· Loan agency· Business to business service· Investment service· Savings bank

Exchange Bank & Trust - Atchison Reviews | Rating 3.6 out of 5 stars (5 reviews)

Exchange Bank & Trust - Atchison is located in Atchison, United States on 600 Commercial St. Exchange Bank & Trust - Atchison is rated 3.6 out of 5 in the category bank in United States.

Address

600 Commercial St

Phone

+1 9133676000

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

Mon
8AM–5PM
Tue
8AM–5PM
Wed
8AM–5PM
Thu
8AM–5PM
Fri
8AM–5PM
Sat
Closed
Sun
Closed

...
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N

Nick Schnieder

Nightmare to deal with. Everyone I talk to on the phone is very nice, but their hours are abysmal and their tech is a century behind. I’ve had my account locked, hacked, or needed to replace a debit card and not been able to get ahold of anyone for days since they’re barely open Saturday and not open Sunday, and when you do have a new card ordered it take a week or more to get in the mail. How a bank can get by with such short hours I don’t know, if they insist on barely having weekend hours then their online and automated phone systems need brought up to date. I often hit the transfer limit between accounts, since I often over-manage my money a bit, and have to call to get a transfer, so quite often I’m left with very little in my account and no way to get a transfer done. Tried today and their phone system said my SSN and/or pin was incorrect (which I have no idea how, when I call and get a human I give them my account number and SSN and everything’s hunky dory), and after three tries it locked me out of my account. So again, like many times before I’m stuck till Monday without any access to MY money. I’ve just had a long record of hassles with this bank.

W

White Rose Motors

I was nervous buying a bank repo vehicle from Richard, considering the bad reviews, but my experience was decent and he was cordial and helpful. My guess is that he isn't as easy to get along with if you don't pay your loan. But if you honor your agreement, he is perfectly fine to work with.

S

S W

I have banked with Exchange bank for over 17 years. The military banking staff are always so helpful and ready to go above what most bank staff would do. A huge shout out to Kris D!

D

Dustin Cope

Poor customer service and unprofessional employees. Avoid Richard in the loan department. Extremely rude and disrespectful. To add to previous review the bank manager contacted me this morning and I thought that I would be dealing with a rational person and get issues resolved finally without argument. Right away he was rude and when I asked a question (I'm a customer and I talk a little crude) he flipped out acting like I was cussing him out and after 5 minutes of arguing about my etiquette which I had to remind the bank manager that he was a businessman and it is his job to act professional not my job as a customer to act professional. They had called me not the other way around and what business feels the need to act pompous and rude then freak out over how someone else talks. Not a professional way to talk to customers. I will make sure to never do business with this institution again.

B

barswine

Extreamily bad customer servace, account gets locked constently and its a nightmare to get ahold of someone to fix it

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