Athens, United States
135 Old Monroe Rd
N/A
+1 8884203376
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
James was ABSOLUTELY AMAZING!! He kept me in the loop from start to finish, helped out with my rental car extension and also made arrangements to have some things fixed for me outside of my claim. They did such a great job on repairing my car, it looked brand new. Highly Recommend Athens Collision!!
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Responsive kindness...Nikii Just is just super!
Great service nice people even when they have to deal with people who are shady and not so nice
After hitting a deer with my 2017 Mercedes I called the closest dealership to see where to have it fixed. I was told this shop is approved to repair Mercedes cars. They had my car for a month to do very minimal repairs, they replaced the windshield, fender and hood. The only thing this shop cares about was how much they could charge Progressive for the repairs. They filed 4 supplements on my car. I live over an hour away and I let them know 2 days in advance when I would be picking up the car after they said it was finished. The day of pick up the insurance adjuster was there to do the 4th supplement they filed on my car. I waited for hours, they said the adjuster needed to see the car finished. After the adjuster left I went in to pick up my car. They wouldn't release it to me because they did have this last supplement paid. They would NOT give me my car. They said they had to have the payment in hand before they would give it back. So I had to pay that 1200.00 supplement to get my car back. I had no choice, I had someone bring me there to get my car. My husband is a paint rep and has owned his own body shop. So we do understand how all this works. I'm not someone that has no idea about how a car should be repaired. The only thing the shop cared about was money and how much they could charge. They did not care for me as their customer, they did not keep me updated, I had to keep calling them to find out what was going on. Very unprofessional and in my opinion greedy. The fender they replaced was not on correctly, the gaps were off and I had over spray in 3 places on my car. They turned a 2500.00 estimate in to over 8000.00 repair. Progressive was great through all of this. This was my 1st time filing a claim with them and they did an upstanding job!! I will never use this shop again. I'll take it to Atlanta Classic cars if I ever need work done again.
I was sick when I \dinged\ my own car door. It was nice to see a face I knew when I went to have it serviced. Chandlee made everything so easy and stress free, I even got a loaner at no charge (you cant beat that). The price was reasonable and they did a good job. There was a minor scratch on my car apparently they did it during the process, however they made it right and I am completely satisfied. I HIGHLY recommend Athens Collisions Center - if you should ever need body work done!
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